Can't play a game I bought anymore

Hello. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you go to your Microsoft account order history and check if a transaction for this game is listed with the status “completed”?

https://account.microsoft.com/billing/orders

In case you have more emails, you may want to check the order history with each one.

Besides that, it is important to mention that having achievements for a game is not proof of ownership because we can game share with someone else or access a game via Game Pass.

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your answers.

Regards,

Arturo.

Hellow Jesse i recently bought the Game it , i was playing for 3 days and after that a can't play anymore it senda me to the begining AM unable to play

Hi Simons933, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, can you give us more details?

Are you playing on an Xbox Console or PC?

Hi , so the short answer is if you got the game free on gamepass you can't play anymore ? But if you bought it you can ?

Yeah I checked recent purchases and it did go through about a month ago that I purchased the game and passed it, but all of a sudden it's not there anymore and i can't play it, and i'm pretty sure you can't refund games bought digitally.