Can't pay.

Hi there Azdras,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with completing a purchase on a Microsoft account.
For any billing issues, I recommend to contact Customer Support for further assistance.

Thank you for letting us know about the issue. We'll be locking the thread to help avoid repetitive posts.
If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



Thank you and have a great day.

Hello Azdras,

Thank you for posting on Xbox Forums. In regards to this billing issue, have you tried removing and re-adding the Payment Instrument from this new account? Have you double checked the Billing address to make sure they match up with what's connected to
your card? This support article will assist you with walking you through a few steps to Manage your billing address
and payment options.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

You should reach out to
Xbox Support for assistance.

The best way to reach Live Support would be here:
Xbox Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I'm on Windows trying to get xbox game pass ultimate but i think i found the problem: for testing purposes, i've tried to purchase an app which is 1$, with new account i can't make a purchase, but when i re-add my card to my old account, i purchased. But
I want to buy anything with new account. So i proved problem isn't my card problem is in my account and again requesting help from you

Hi there,

I took a look around the support website and I found the closest error which you were describing. Take a look if it might be any of these issues.

https://support.xbox.com/en-CA/billing/errors/error-code-80169d3a