Can't pay for my membership

MR CHAUNCY · Jan 2, 2014

My X-box is trying to bill my credit card, which it won't let me remove, for my live membership.

This card has been inactive for well over a year.

When I try to remove it from my account, the system is always unavailable and says to try again later.

It's not ever used to make purchases. It's just a useless option on my xbox.

Now my membership has expired and for some reason it's trying to bill that card. I tried using a prepaid code, but was told my account had been suspended from billing (or something very similar)

I just want to play my xbox. Can anyone help me?

:)

Ratdoggg · Jan 2, 2014

New Currency System

Why can't i use my account money to pay for a new subscription? Is it required to pay with a credit card or pre-paid gold membership card?

AppleGuyRL · Jan 2, 2014

Gold paymentship problems

Hello I have this problem: My credit card has been overdated so I can't pay with it and I have gold 3 month renewing membership, So the card has unpayed transactions. I added my Paypal account to it but I can't put the membership over to it because it
says the credit card has still unpayed transactions (which I can't pay). Now My accounts gold membership is supended and still it says i have it. I can't edit the payment options for it in any way. Can anybody help me? Please?

Smwutches · Jan 2, 2014

When you purchase gold from Xbox you are told that it will turn on auto-renewal which will remain turned on until you turn it off. So the system has been trying to auto-renew, but since they can't charge your card, your account has now been suspended until
you pay off the balance you owe. You cannot remove the card or add a prepaid card until you add another card to pay off the balance.

Mistress Sara · Jan 2, 2014

Hi there,

This is best handled by phone support so they can resolve the billing issue. You can reach them here:
support.xbox.com/contact-us

Edit-ninja'd If you can't do the billing changes online like Smwutches mentions, you will have to go through support.

MR CHAUNCY · Jan 2, 2014

So you're saying I owe Xbox money?

Smwutches · Oct 31, 2018

Yes. They usually try several attempts to charge you for the new subscription before suspending you, so you would have already started a new subscription that hasn't been paid for. You can check
Sign in to your Microsoft account to see the balance you owe.

Ratdoggg

Why can't i use my account money to pay for a new subscription? Is it required to pay with a credit card or pre-paid gold membership card?

M3tal Daz3

If you already were using payed gold membership before you can't use a trial membership. The purpose of trial memberships is to get to know the xbox live services at fullest not to extended the gold membership time.

PJRising

Well its not good, i need to pay my gold membership. But can't because of it. And to have this issue since 6/22/18. Is a joke....

dsgran

Thanks - that sets my mind at rest a bit. I had visions of having to pay for membership here, which I really can't afford!

VernierSlake

You can't use pre paid memberships to pay off an existing balance. You can only pay that off with money.

Can't pay for my membership