Can’t order controller from Xbox design lab

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Deception13, we have received some similar occurrences here in the community, however we still don't have any official position from Microsoft on why this is happening.

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

Hi HiddenTiger21,

Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

Xbox Design Lab and Xbox Design Lab controller help

Xbox Design Lab controller FAQ

I hope that this helps out!

Hello, Daniel. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

The order for the customized controller from Xbox Design Lab will not show on your Microsoft account order history page (https://account.microsoft.com/billing/orders). It will show on the Design Lab order history page (https://xboxdesignlab.xbox.com/en-us/sales/orde...).

Design Lab controllers might take more than a month to be shipped. This is due to the customized nature of each controller to the specifications made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. For more information, please refer to:
https://support.xbox.com/en-US/help/xbox-design...

If you have not received any email with your tracking information and the order inside the Design Lab website is showing as "in processing", rest assured that the controller has not been shipped so far.

Feel free to ask back any questions.

Hello Mateus,

Thank you for replying to my question.

The Control Model number is 1914. This is a Design Lab controller.

I have already followed all the troubleshooting steps on the website as I previously mentioned.

If this controller is not compatible with the Xbox 360 then why was this not informed to me before placing the order or put on the Design Lab Ordering Page?

This is very important info before a person spends a lot of money on these controllers!