Can't open a support case

Discus and support Can't open a support case in XBoX on Consoles to solve the problem; My xbox live gold membership isn't showing up when I sign into my xbox so I'm attempting to open up a chat case to resolve the issue. When I try to... Discussion in 'XBoX on Consoles' started by mrDubya80, Dec 29, 2015.

  1. mrDubya80
    mrDubya80 Guest

    Can't open a support case


    My xbox live gold membership isn't showing up when I sign into my xbox so I'm attempting to open up a chat case to resolve the issue. When I try to open the case the new case window shows the email address of my MS account but the first and last name fields
    are grayed out and blank. I can type in my issue but can't submit because the name fields are blank. My MS account does have this info. I can't figure out how to open a case to get any of these issue resolved because I can't open a case! Any ideas?

    :)
     
    mrDubya80, Dec 29, 2015
    #1
  2. Fyer
    Fyer Guest
    Adult account lost password

    Call support and open a case. Also for the record, they can't hack you.
     
    Fyer, Dec 29, 2015
    #2
  3. Smwutches
    Smwutches Guest
    Groove Music Pass - Support Case Open

    Unfortunately I'm not sure why they sent you here. Refunds are not done via the forums. Only phone/chat support have the ability to issue refunds.
     
    Smwutches, Dec 29, 2015
    #3
  4. SquintOrphan8
    SquintOrphan8 Guest

    Can't open a support case

    welcome to the world of microsoft! The worlds worst gaming platform
     
    SquintOrphan8, Jan 23, 2016
    #4
  5. {Parity}
    {Parity} Guest
    Try clearing the history and cache on your internet browser. Then log out and log back in. Let us know. Good Luck!
     
    {Parity}, Oct 31, 2018
    #5
  6. Fyer Win User

    Adult account lost password

    Call support and open a case. Also for the record, they can't hack you.
  7. SquintOrphan8 Win User

    Can't open a support case

    welcome to the world of microsoft! The worlds worst gaming platform
  8. {Parity} Win User

    Can't open a support case

    Try clearing the history and cache on your internet browser. Then log out and log back in. Let us know. Good Luck!
  9. Smwutches Win User

    Groove Music Pass - Support Case Open

    Unfortunately I'm not sure why they sent you here. Refunds are not done via the forums. Only phone/chat support have the ability to issue refunds.
  10. KR-CBB451AE-31A0-4B9 Win User

    Account hacked results disappointing,

    Please help

    follow the instructions in the email contact support for further questions however you can't reopen the same case
    That doesn’t help. Just common sense. Really this case should be still open
Thema:

Can't open a support case

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