Can't login to Xbox live with child account

Discus and support Can't login to Xbox live with child account in XBoX on Consoles to solve the problem; My son is unable to log into his account. He is told to log into xbox.com and when he does i have to log in, I am then told that i need to allow his... Discussion in 'XBoX on Consoles' started by StuartBradley, Jan 2, 2014.

  1. Can't login to Xbox live with child account


    My son is unable to log into his account. He is told to log into xbox.com and when he does i have to log in, I am then told that i need to allow his account (although he has had one since last January with no problem), I click allow and then I get an error
    message saying my account is missing either my name or date of birth which it is not. I have spent over a week trying to get this sorted with no joy whatsoever! Spoke with support on live chat who escalated the case to the advocacy team but have heard nothing
    from them in past 4 days.

    Has anyone had this problem resolved it seems quite popular recently?

    :)
     
    StuartBradley, Jan 2, 2014
    #1
  2. SPITFIRE-SIX
    SPITFIRE-SIX Guest
    Xbox is telling me to get Gold even though I have it?

    Another way to attempt to fix this, is to remove the account from the xbox in settings->accounts-> remove accounts. After that is removed login with that gametag again to force the console to fetch your live subscription data. In rare cases your Xbox account and live account will lose sync.
     
    SPITFIRE-SIX, Jan 2, 2014
    #2
  3. Converting offline account to Live account

    Same issues. Couldn't migrate the offline account to a LIVE account for a child on the xbox. Had to set the account up online which generated a GamerTag. When I then went to the offline child account on the xbox it asked for the adult login to verify
    - did that - then it said the email address for the child account was already associated with an Xbox Live account. The only thing I could do is create a new profile on the Xbox. It's ridiculous there is no way to associate the new Live Account/Gamer Tag
    to the exisiting offline account for a child account.
     
    MutableTomcat02, Jan 2, 2014
    #3
  4. PerryMoerland Win User

    Can't login at the Year in Review

    Like Microsoft or Xbox live?

    I can login on the Microsoft site, I can login on Xbox live services like on the Xbox itself or the Xbox app,

    I just can't seem to login to the site, Or atleast when I've logged in the login button becomes solid, and when i try to go to my account, I directly get prompted to a Childs privacy site from Microsoft.

    So i can't seem to do anything on the site, and Year in Review doesn't work.
  5. MutableTomcat02 Win User

    Converting offline account to Live account

    Same issues. Couldn't migrate the offline account to a LIVE account for a child on the xbox. Had to set the account up online which generated a GamerTag. When I then went to the offline child account on the xbox it asked for the adult login to verify
    - did that - then it said the email address for the child account was already associated with an Xbox Live account. The only thing I could do is create a new profile on the Xbox. It's ridiculous there is no way to associate the new Live Account/Gamer Tag
    to the exisiting offline account for a child account.
  6. M3tal Daz3 Win User

    Rodina menit vek [Translate] Family vary age

    Once you register an xbox live account as a child account you can't change it. The parental account can change privacy settings of the child account though.
  7. M3tal Daz3 Win User

    How to modify date of birth in child’s account

    You can't change a child account into an adult account once registered for xbox live. You can modify the DOB under your MS account's page yet that will not upgrade a child account into an adult account for the live service.
  8. Njal the Blue Win User

    The Microsoft Family Con!

    Ok, simply put

    Child One has Xbox Live Gold and games.

    Child two has their own console.

    Child one sets child twos console to their home xbox. Thus allowing the sharing of child ones Live Gold and games.

    Child one signs out and ensures auto login is switched off on child twos console.

    Child one can login on any other console and have access to their games and Live Gold etc.

    Edit: You can only have one Xbox console set as your Home Xbox console. As soon as you set another Xbox console as Home Xbox, it cancels the other out. So all having the 3rd console set as Home Xbox will wipe the other Home shares out.

    Yes the Home Xbox is designed for use on one console and it will work as described with two consoles in the house. A third console would need its own Xbox Live account for the third person to be able to use Live Gold etc.

    Unfortunately there is no way around digital transfers between accounts.

    Microsoft Family is only for you asa an adult to be able to monitor your childrens accounts, as long as they are set up as the correct age and not attempting to bypass the restrictions that a child account has.
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Can't login to Xbox live with child account

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