Can't login to Xbox Live : 0x8015DC25

Hello Kathy!

1. The error appears when I try to log in xbox app in windows 11.

2. Computer/windows 11

3. I'm trying to log in to the xbox app. Can't figure out why the error is appearing.

Thank you

Hans

Hello Hanseul Shin,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you received an error message and code in accessing Xbox Live. Let us check on this together so you will get back to gaming.

Since, you mentioned that this could be related to licensing. We would like to have a better understanding; we would like to further isolate your concern.

1. May we know when did this error message appeared? Did it appear when you are trying to launch a game?
   
2. What device did this error message and code appeared to? Xbox Console or Computer or Mobile device?
   
3. Do you mind sharing more details about your concern?
   

Support articles related to Xbox Live:

• Find your error code | Xbox Support
  
• What is the Xbox network and how do I get started? | Xbox Support
  
• Error 0x87DD0003 occurs when you try to sign in on Xbox One or the Xbox app on PC | Xbox Support
  
• Error 0x87DD0019 occurs when you sign in on Xbox One or the Xbox app on PC | Xbox Support
  

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: 새 질문 만들기 또는 시작 | Create a new question or start a discussion (microsoft.com)











Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Hanseul Shin,

Thanks for your reply.

Do you mind performing these suggested troubleshooting below? Please update us with any error message or code.

1. Install PC updates including Optional Update. Guide - Update Windows
   
   • If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
     
2. Please do the update of drivers, guide - update drivers in Windows.
   
3. Note: Please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here: Microsoft Account | Home.
   
   • Log out from Xbox app and Microsoft Store. Make sure there is no account remain logged into those apps.
     
   • Reset/Repair Microsoft Store and Xbox app. Guide - Repair apps and programs in Windows.
     
   • Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
     
   • Try reinstalling the Gaming Services package on your Windows 10 device:
     
     1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
        
     2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
        
        Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
        
     3. Wait for the process to finish.
        
4. Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
   
5. Sign into the Microsoft Store and please update all the Xbox apps by following this guide: Get updates for apps and games in Microsoft Store.
   
6. Please launch Xbox app and try to login.
   

We will wait for your update. So, we can continue in suggesting troubleshooting.

Regards,

same here can't login to xbox live