Can’t login to Xbox Cloud Gaming

Hello Yuri D, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by KhajiBower34, an independent advisor, where he suggests the following steps to try to solve the problem:

Make sure you are logging in through the Safari browser, otherwise you will experience problems with the iPhone.

Clear your browser cache and cookies If you're trying to sign in to Xbox cloud gaming through a web browser, your browser's cookies or cache may be causing conflicts. Try clearing your browser's cache and cookies and then try to log in again.

If you are using a specific browser, try using a different browser to see if that fixes the problem. Some browsers may have conflicts or compatibility issues with certain applications or services.

Check your Internet connection. Make sure you have a stable and reliable Internet connection. Connectivity issues may interfere with the login process. Try restarting your router or modem and make sure other devices can connect to the Internet without problems.

Some browser extensions or add-ons may interfere with the functionality of Xbox cloud gaming. Try temporarily disabling installed extensions in your browser and then try signing in again.

Update your browser Make sure you have the most recent version of your browser installed. Browser updates often include security improvements and bug fixes that could fix login issues.

In addition to all this, you can see the Xbox Cloud troubleshooting guide on an iPhone provided by Xbox at the following link:

https://support.xbox.com/help/games-apps/cloud-gaming/troubleshoot-cloud-gaming-apple

Information Source (Credits): https://answers.microsoft.com/thread/78b034cf-37cd-4c04-8e7d-d0944eb61809

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hello, ZombiePro365843. I'm Arturo, and I'll be glad to provide assistance with your concern today.

However, I find it appropriate to ask some questions:

— Where are you from? Just your country.

— Do you use a VPN or similar services to use the cloud gaming feature?

— What platform is the one you use and the one where you are encountering this issue, or no matter the platform (PC, Xbox, phone, etc.) you use, the same issue occurs?

— What potential solutions have you tried to solve this?
Please describe each one.

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Regards,

Arturo.

I just log in on safari and put xbox cloud gaming in the homescreen and play. But sometimes i can’t play fortnite because i can’t Click anywhere

forgot to say this, after seeing the options for local or cloud data and selecting cloud data, it still says data can’t sync because the xbox can’t save any more cloud storage. If anyone can help resolve this, thank you.

No, I’m playing on Xbox cloud gaming on an apple product.

I can’t access my xbox right now because it’s overseas.