Can't login to Xbox account, G-mail deleted and 2-FA was enabled, how can I cancel a...

Discus and support Can't login to Xbox account, G-mail deleted and 2-FA was enabled, how can I cancel a... in XBoX Accessibility to solve the problem; A couple days ago, I decided to change the recovery email (#2) of this current email (#1). Everything was fine until today, where after my Xbox Series... Discussion in 'XBoX Accessibility' started by JaydanG, Dec 15, 2023.

  1. JaydanG
    JaydanG Guest

    Can't login to Xbox account, G-mail deleted and 2-FA was enabled, how can I cancel a...


    A couple days ago, I decided to change the recovery email (#2) of this current email (#1). Everything was fine until today, where after my Xbox Series S updated, I couldn't log on into my account, with a notice saying "Your security info change is still pending."

    Now although it said this, there was 3 options in this notice: 1, to cancel the request (which isn't possible if #2 is deleted), 2, choose that it wasn't me who requested this issue (to which I still couldn't get any value from), and 3, the option saying "Next", which I'm assuming is supposed to let me login into my account afterwards. But after pressing this but enough times because of it bringing me back to the notice after going black, my screen just went white, so I restarted my console only to be met with the same problem.

    HOWEVER, because I had 2FA on #1, I couldn't log in, apparently any account that has 2FA enabled can't be logged into normally if you issue a security info change.

    I seriously don't know why this affects my ability to play my Xbox, but can I please get this request issued sooner or preferably canceled in general?

    I would hate for my 15-year-old son to not be able to play his Xbox for a month.

    :)
     
    JaydanG, Dec 15, 2023
    #1
  2. HassanB Win User

    Cancel Gold Subscription off Old Account?

    And that was exactly what I answered for you, I understand that you know the parents e-mail attached to the account, but the "child" account also had it's own e-mail. There's no way to look that up, which is what I was getting at. If you don't know the e-mail
    of that account then there's no way to get into that. You could try contact phone support and see if they are able to look into what accounts are attached to the parental account but that's a long shot. You can't fully ever "delete" an XBOX Live account, you
    can only "cancel" it. XBOX Live accounts are stored on the XBOX Live servers for upwards of 7 years, and can be deleted for inactivity at random times. They do sweeps from time to time that deletes "free" tags that aren't being used. The account cannot be
    canceled via e-mail or chat, as the website states in order to immediately cancel an account you need to contact phone support.
  3. BrommerBob Win User

    xbox live email veranderen

    oh sorry i tough this site was dutch,

    This is from my other post:

    I made my xboxlive gamertag on my e-mail from school, now i left the school and they deleted my e-mail.

    If i wanna change my e-mail, it says i need xboxlive, but if i want to buy xbox live, i need my e-mail. But i can't login onto my email because the school deleted mine.

    How do i solve this problem?

    So the problem is i can't change my mail with the "account" button. I've been looking trough the whole site for hours and couldn't find a solution.
  4. HassanB Win User

    Forgotten My Windows Live Id! HELP!

    @M f C I HoGGy x - Sorry there's really nothing we can do for you, there's no way to backwards engineer an e-mail address. If you know the password then please try the e-mail addresses that you regularly use and see if you are able to login to the account.
    Deleting an account from your XBOX 360 does not delete it from the LIVE servers and it is never fully deleted as there is no way to simply do that. The most you would be able to is cancel automatic renewal. If your unable to locate the e-mail address then
    please contact XBOX Support and maybe they can assist you in stopping the money being taken out. If this is unlikely as they would need the e-mail to access to the account then you can contact your bank to put a stop to the payments. Really no other way around
    it.
  5. HassanB Win User

    Requested Account Termination

    Hello,

    Each Xbox LIVE account only has 1 e-mail associated with it. If you're logging into Xbox.com with this gamertag then it means that you're using the incorrect e-mail to logn, or you've misspelled the e-mail on your other gamertag.

    There's no way to terminate a gamertag, you can simply change the e-mail address of it if you wish to do so, but you can't delete it forever. If you wish to change the account you're logged into on a Windows Phone you will need to reset your phone. That is
    the only one and only way to login to another Microsoft Account on a Windows Phone.

    Assuming you have access to your gamertag on your Xbox 360 console, please do the following to find out what e-mail you should be using to login to Xbox.com and to login on your Windows Phone. From your Xbox 360 Dashboard > Settings > Account > Account Information
    (3rd Tab) > Account Security > Look to the right, that's the e-mail you should be using to login to your account on Xbox.com/Windows Phone.

    Instructions on how you can change the Microsoft account you're logged into on your Windows Phone can be found
    here.
  6. HassanB Win User

    Cancel Gold Subscription off Old Account?

    Hiya, in order to login to XBOX.com you need to have the e-mail attached to the account. There's unfortunately no way to look up an e-mail associated with a gamertag, so I suggest looking around different e-mails you've made. Once you've located the correct
    e-mail account contact phone support for your region to cancel the account. Information on canceling an XBOX Live account are located
    here.
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