cant login to minecraft account because of "microsoft hello"

hnsy hnsy · Apr 5, 2023

hello, when i try to log in another minecraft account in the launcher there is something with windows hello i dont really know what it is but after that i can put my password in. the problem is that after i typed my password the site just reloads and i have to type it in again and again i dont know why because only this exact account has this problem. does someone know what this is or whats wrong

:)

Dericka

Oh, I see. Let's try to troubleshoot. Please follow the steps here:

https://support.microsoft.com/en-us/windows/usi...

Then please restart your PC and try it again. Thanks!

Dericka

Oh, I see. Can you please try to uninstall then reinstall the game and try it once more? Thanks!

hnsy hnsy

hey, im trying to switch my minecraft account to play the game

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. May I know are you trying to play the game and sign in on your Windows PC?

Ms. Anum

Hello. I already changed my password twice. The problem i am having is that around 2-3 years ago i bought Minecraft and have been playing it but all of a sudden it says my account doesn't have it and its not showing up in my purchases. Recently I wasn't able to login with my microsoft account because it says it doesn't have it anymore. I think the account got hacked and changed. Please get my Minecraft back. I already contacted Minecraft and they said i have to contact microsoft. My minecraft username is ajisuppose. Also my Xbox username also changed and i cant login anymore. I can only play bedrock. Thank you.

cant login to minecraft account because of "microsoft hello"