Cant Login to Microsoft Account. Phone with authenticator registration lost + phone number...

Hello this is Virginia O.

I understand that you want to recover your account from being locked.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

In your case that you have your 2FA enabled I am afraid that the account can no longer be recovered.

However let us try some steps first.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to unlock the account:

https://support.microsoft.com/en-us/account-bil...

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support:https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

put your number in and wait for the code, if not contact support.

then log on to your microsoft account online and add a phone number to your account for authentication.

im not sure what you mean. i cant login in to add another phone number and the only verification source attached to the account in question is an email. i dont get an option to add a phone number or use a phone number to get my verification code.

Hi Adam. My name is Kyle and I'm an independent advisor.

It's important to keep your account information safe, secure, and up to date to ensure you don't lose access to your account. If you don't have access to the phone number associated with the account, you may try using another security method. If you don't have another security method, your best option would be the recovery form: https://account.live.com/acsr

To protect customer privacy, Microsoft can only help customers verify their account ownership through the online recovery form. You get 2 attempts per day for the form. Provide as much information as you can, and if possible fill out of the form on a recognised device (a device you've signed into the account with previously).

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form. Please reach back if you have further questions.

Thanks,
Kyle

Use the Microsoft authenticator app. Even with a password, they cant access the account without a notification on your phone, which you then have to approve?