Can’t log out of ROBLOX account on Xbox. What do I do?

Hello noooo_safechat2,

Wish you are well.

"Error code: 901 This error indicates an authentication error related to the communication between the Roblox servers and the game controller. It could also indicate that your Roblox account has expired or been banned."

We would like to inform you that our support boundaries are limited to what we can do or recommend on our end. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this.

Customer support can’t assist with suspensions or enforcement actions. They don’t have access to enforcement details. Keep reading for info on how to inquire about your current suspension.

You may contact Roblox support and create a ticket of file a dispute on your suspension status.

If you have any other concerns other than this, you may create a new post here. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello, is the roblox app from the Xbox Home menu mean the Roblox app from the Xbox app?
and what do you mean by "Log into the account where the Robux was purchased or earned"

This didn’t help at all. I’m on my Xbox, & it won’t let me log into my roblox app. Nothing you said above works. I got a Verizon redeem code & can’t sign into Roblox.com or the roblox app. So been searching everywhere to enter in the code in Roblox on my Xbox & there isn’t a place to do it on my console. This is total bs

This forum is dedicated to reporting bugs in the Microsoft Community web site. It's not for gaming questions. Please move your post to the Windows Gaming forum or the Outlook.com forum where account issues can be discussed.

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.