Can't log into Xbox live due to "Family Privacy settings"

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Cole

These restrictions appears because you're using / you have a child account.
In order to change your privacy settings you need to join to a family group where an adult exists and only an adult account can change your restrictions until you reach 18 or 21 years (depending on the adulthood established in your country)

hiya, sorry to hear this.

Try this.

This could be due to the account being a child account,

you'll more than likely need to log in your account and alter your son's permissions and privileges under family settings. if this account isn't in a family you can do it through the account you're trying to get online with.

all you need to do if it is under a family is,

Go into settings, Account, family settings, Manage family members, click the account and change the permissions

If the account is not under family.

Go into settings, account, Privacy and online safety then under Xbox live privacy check, all the right permissions are ticked.

I hope this helped - Redmonkey.

We have recovered the Microsoft account but we cant login to the Xbox live account from the Microsoft account since the hacking. If we try to login to Xbox live from the Minecraft window, it gives us an error code, and if we try to login through the Microsoft email account then it tells us this,

'Why can’t I change my privacy settings?

Note If you’re seeing this page, you were redirected here because you couldn’t change your privacy and online safety settings.

This is likely due to two reasons:

• You’re using a child account that’s a member of an Xbox family group
  
• You’re using an adult account that’s set as a member of an Xbox family group'
  

to answer your question simply, we cannot log in to the minecraft account.

I did figure it out. Logged into Microsoft family safety in a browser. Found Xbox settings, clicked “privacy and online safety” then clicked “allow” for “You can communicate outside of Xbox Live with voice & text”.

Hi there,



Thanks for reaching out! I'm sorry to hear about the current issue with not being able to join a club due to account configuration.



Are you part of a Microsoft Family?



Have you logged into Xbox.com > Click on profile > Privacy settings?



What device are you using to join a club?



Try these troubleshooting resources:



Troubleshoot changing online safety or privacy settings on Xbox One



How to Join a Club







Hope this helps. Let us know.