Can’t log into my account because of Authenticator.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Make sure you are running the latest version of Authenticator. Tap Settings and make sure App updates are turned on.

Make sure the device requires a PIN or biometric to unlock (lock screen). Try re-enabling faceID or fingerprint in the device settings and restart the device.

Some errors are intermittent. If a problem has occurred previously, try signing in again to see if the problem persists.

If passwordless login doesn't work, try logging in with a username and password and use a time-based one-time password (TOTP) in Authenticator for two-factor authentication as a workaround.

Remember that we are a public forum with players like you, who do not have access to databases and account details, I recommend you visit technical support.

https://support.xbox.com/contact-us/">https://support.xbox.com/contact-us/

Information source (credits):
https://support.microsoft.com/thread/solucionar-problemas-con-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3#:~:text=Si%20el%20inicio%20de%20sesi%C3%B3n">https://support.microsoft.com/thread/solucionar-problemas-con-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3#:~:text=Si%20el%20inicio%20de%20sesi%C3%B3n ,two%20phases%20as%20temporary%C3%B3n%20solution.

I hope I can help you solve it.

Best regards,
Marvina.Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Make sure you are running the latest version of Authenticator. Tap Settings and make sure App updates are turned on.

Make sure the device requires a PIN or biometric to unlock (lock screen). Try re-enabling faceID or fingerprint in the device settings and restart the device.

Some errors are intermittent. If a problem has occurred previously, try signing in again to see if the problem persists.

If passwordless login doesn't work, try logging in with a username and password and use a time-based one-time password (TOTP) in Authenticator for two-factor authentication as a workaround.

Remember that we are a public forum with players like you, who do not have access to databases and account details, I recommend you visit technical support.

https://support.xbox.com/contact-us/

Information source (credits):
https://support.microsoft.com/thread/solucionar-problemas-con-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3#:~:text=Si%20el%20inicio%20de%20sesi%C3%B3n ,two%20phases%20as%20temporary%C3%B3n%20solution.

I hope I can help you solve it.

Best regards,
Marvina.

So when I did that I couldn’t log back into my account because I'm stuck on a infinite loading screen so it never loads. So now i can’t log back into my account and now i can’t play any of my games up there

I resent it now I no now I can’t log into my account because it says add new no profile and she had an account but it’s not it’s not showing up

Yes, I am still able to log in to the account on my authentication app but I am unable to do anything else because its locked.

Is there anyway to get my account back as I spend large amount on the account and it seems like it was mistaken to be hacked.

No. I am able to sign into my Xbox live account using the log in info. But the email itself has expired/been deleted a long time ago so I can’t log into the email itself. So when I want to access/change my account info and it asks me to log into my email and find the verification code, I am unable to do so. Again, I know all the info for the old expired email, I just can’t log into for the verification codes because it’s expired