Cant log into Microsoft account for the store and xbox app on multiple devices

Hello Jason_157, I am an independent advisor and I will be happy to help you today. My name is Khaji

I understand you're having trouble signing in to your Microsoft account in the store and the Xbox app on multiple devices.

Here are some suggestions that might help you solve this problem:

Restart your devices: Sometimes a simple restart can solve many technical problems

Check your Internet connection: Make sure your devices are connected to the Internet

Check your password: Make sure you are entering the correct password for your Microsoft account

Reset your PIN or password: If you forgot your PIN or password, you can try to reset it

Sign in with a different account: Try signing in with a different Microsoft account to see if the issue persists

Boot in safe mode: Try booting in safe mode to see if it allows you to access

Remove and re-add your Microsoft account: If none of the above options work, you can try removing your Microsoft account from the Xbox app and then adding it back

Thank you very much for your patience and understanding! If you need anything else, don't hesitate to contact us again.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

When you are trying to log in to the Microsoft Store, are you logging out of the account that is logged in and then logging in with your account? There is no way to have multiple accounts logged into the Microsoft Store

Also, follow these steps and try again.
1. Logout from Xbox app and Microsoft Store app
2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.
3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

Sure, but just to be sure, you should log out of both apps, and restart your device, then use the account where you finally found the game listed on the order history to log in the Microsoft store app, notice that log in that account on the Xbox app won't be enough, has to be in the Microsoft store app to be able to use the game

Hi ,

It's likely that the login status of the Microsoft Account which has the active subscription changed from the Microsoft Store app. I'm pretty sure the Xbox (beta) app uses the account signed into the Store app for verification purposes.

Open the Microsoft Store app and click on the profile icon in the top right corner. Confirm that the correct account is logged into the Store and then verify it is the same account you are logged into the Xbox (beta) app.

i did that. and logged in and out multiple times. nothing changed.

here are some pics, maybe it helps...:

https://i.imgur.com/BUkOWRf.png

https://i.imgur.com/4AgUxig.png

https://i.imgur.com/zMKOXlf.png

https://i.imgur.com/zyr1Xdb.png

On which apps you try it? Because I'm suggesting you do it on some that you probably hasn't consider

But you can asl reinstall the games that has this issues, and log out the Xbox app and the Microsoft store app, restart the device and be sure the account that has the suscription its logged on the Microsoft store app