Can't log into console companion or xbox beta, because it can't find the file

Discus and support Can't log into console companion or xbox beta, because it can't find the file in XBoX on Windows to solve the problem; I've recently updated my PC so that I could try the Xbox beta, but since the update it won't let me log into the app or Xbox companion. When I try to... Discussion in 'XBoX on Windows' started by ColdFire3231, Dec 9, 2019.

  1. ColdFire3231
    ColdFire3231 Guest

    Can't log into console companion or xbox beta, because it can't find the file


    I've recently updated my PC so that I could try the Xbox beta, but since the update it won't let me log into the app or Xbox companion. When I try to log in it says that I couldn't log into xbox live, because the system can't find the given file.

    Any idea on how to fix this?

    Thanks

    :)
     
    ColdFire3231, Dec 9, 2019
    #1
  2. PalmettoBling Win User

    Can't log into console companion or xbox beta, because it can't find the file

    You can go into Settings > Apps > then find the apps in the list, highlight it and click "Advanced Options" From there you'll have the option to Repair and Reset. For the issue you're having, Reset sounds like the option you'd need.

    Let us know if that doesn't resolve the issue for you.
  3. PalmettoBling Win User

    Can't log into console companion or xbox beta, because it can't find the file

    Ok, in Settings > Gaming > Xbox Networking can you let us know what that says? It's likely not the issue, since it refers to a file, but worth checking.

    What it's more likely is due to these reasons that I've found in the Microsoft Windows 10 forums:

    1. Conflict between third party applications.

    2. Corrupt System Files.



    Try the steps listed here:



    Method 1:

    I suggest you to boot the computer to Safe Mode and check if the issue occurs. If the issue do not occur in Safe Mode, I suggest you to set the computer in a clean boot state and check if it helps.



    Step 1:

    I suggest you to refer the article to boot to safe mode.

    http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode



    Step 2:

    If the issue do not occur in Safe Mode, perform a clean boot and check. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

    How to perform a clean boot in Windows

    http://support.microsoft.com/kb/929135





    Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal
    startup mode.



    Method 2:

    If the issue persists, I suggest you to perform SFC (System File Checker) Scan from Safe Mode and check if it helps. SFC scan will scan for corrupt system files on the computer and replace them.



    a. Click on Start button and type cmd in the search box.

    b. Right-click on the “cmd” option and select “Run as Administrator”.

    d. Type “sfc /scannow” without quotes and hit Enter.



    Note: Do not close the Command Prompt Window until the verification is 100% complete. The scan results will be shown after this process is finished.



    Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.
  4. RafaelMouraB-DB3E4E3 Win User

    Can't log into console companion or xbox beta, because it can't find the file

  5. ColdFire3231 Win User

    Can't log into console companion or xbox beta, because it can't find the file

    Unfortunately it didn't help. Still stuck with this.


    [​IMG]
  6. EdA35 Win User

    Can't pre-install Gears 5 with Xbox (Beta) app using Ultimate Game Pass

    Where on the app did you find select D: drive? I can't find it using the Xbox console companion
Thema:

Can't log into console companion or xbox beta, because it can't find the file

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