Can't Log Into ANYTHING

Michael Krantz · Jul 22, 2022

For Microsoft:

I can't log into ANY XBox related app. I can't sign into Minecraft or the XBox app itself. When I try, it gives error code 0x87DD0005. I've tried every posted solution on your website, including uninstalling the app, which now gives another error code when I try to reinstall it: 0x80073D05. This is NOT the first time I've had these issues. It has happened before. I don't remember how I fixed it before, but I remember that I had to look outside of your website for that, too. Many people have had these issues for months. If you do not fix your apps, you will lose many customers, as these incidents will be publicized. Personally, I've had these issues ever since migrating my account from Mojang, but that doesn't explain why I can't log into the XBox app either. Please fix your software.

For anyone else:

Yeah, you can probably tell I'm pissed off, but I'll try other solutions people may have. I'm also pissed off that I typed out that long message attempting to email customer support only to find that THERE IS NO ACCESSIBLE EMAIL FOR CUSTOMER SUPPORT. I am very done with this company.

:)

Kirill Krasin

Hello Michael, try to reset your Microsoft account.

You can do it from your Xbox console or Microsoft account online

Please have a look at this article and follow step by step instructions.

Kathy A.

Hi Michael Krantz,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

Kathy A.

Hello Michael Krantz,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Kathy A.

Hello Michael Krantz,

We understand your sentiment with your Xbox account. This is not the experience that Microsoft wishes you to have. As your support advisor, let us check on this together and sort this out in timely manner.

Based on your description, you had the same experience before with unable to sign into Xbox app. To properly isolate your concern, we will be asking some questions. Please provide details/information for us to give more accurate resolution for you.

May we ask if your current issue was listed on Xbox Status?
Also, may we ask if you can successfully sign in to your account on Microsoft account | Home? If yes, please check out the Enforcement website - Xbox Enforcement | Home.
May we know when was the last time you were able to sign in to the Xbox services? You can provide at least an estimated year if its not recently.
May we ask if you are using Xbox on PC? If yes, may we know if the same issue happen if you were using Xbox on mobile or Xbox website?

Please see support article and thread, related to the error code you have provided:
Error 0x87DD0005 occurs when using your Xbox or Windows 10 device | Xbox Support

When i try installing Minecraft is said installation has stopped and - Microsoft Community

Currently, there is no email address you can use to contact support. To contact live chat and phone support, please use this link: Xbox | Contact Us.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

RaineyScribbles

I can't log in either. I can't check my email or anything

Can't Log Into ANYTHING