cant log in to minecraft side launcher

Hello, Максим Л. I'm Arturo, a community user like you (not Microsoft), and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Please don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I take this opportunity to let you know that this “Prism” launcher you're using is not an official Minecraft launcher.

Please be aware that we're not able to assist with issues occurring with unofficial third party launchers.

So, if you allow me, what I can recommend you is downloading the official Minecraft launcher from the Microsoft Store or Minecraft.net and test if you're able to log in to your Microsoft account.

In case you can use your account as usual on the official launcher, this means it's an issue with the unofficial launcher you're trying to use, and not your account.

However, if you have the same outcome after downloading the official Minecraft launcher, don't hesitate to let me know.

I know this is not the answer you were expecting, but your kindness and understanding on this matter is appreciated.

Regards,

Arturo.

Hi Arav. My name is Kyle and I'm an independent advisor.

What happens if you click More choices? Have you tried any troubleshooting so far such as reinstalling the launcher?

Thanks,
Kyle

No its only the apps, the web works completely fine. Only the microsoft apps like Minecraft or xbox isnt working. Im mainly worried about minecraft launcher though

Hi Matty

Sorry to hear about that. However, since you just recovered your account, you may want to try repairing and resetting the apps. Here's how:

Go to Settings > Apps > Installed Apps >Look for the Microsoft Store app > Click on Advanced options > Click Repair, then Reset > Find Xbox app and Minecraft Launcher and follow the same steps > Wait until it finishes > Restart your PC.

If you still don't receive the code, you need to ensure that it's your correct Gmail account. If it is, try checking your spam/junk folder too. If none, you may reach out to support through chat or call by signing in here: https://support.xbox.com/contact-us since your account might need to be checked since you're in the public forums, most of us here are end-users like you as well and have no access to accounts.

No, that account is not signed in on my pc. And well since I am not really that tech-savvy I don't know much about computers.
Sorry for the inconvenience.

Thanks!