Can't log in to Microsoft Solitaire after logging out

Hello Peter Karlström,

You're welcome.

Thanks for sharing the fix of your issue. We appreciate your time posting here in Xbox Forums.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Regards,

Hello Peter Karlström,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to log-in to Microsoft Solitaire on your Nokia T20 pad and is unable because of the error message. We know how important it is for you to be continuously signed in to your games especially when you have limited access to the internet. Let us check on this together and sort this out in timely manner.

We will ask for few things and provide you with troubleshooting, The troubleshooting of an app/game issue on mobile is limited. You may have had performed but you may like to re-do the process. This might have happened if there has been no sync, or another account was read by your device as Microsoft credentials. To better isolate your issue, we would like to ask for few questions:

1. May we ask for a screenshot of the issue? Please conceal any personal information.
   
2. May we know if the issue happened after an update of your system? Or installation of an app in your mobile?
   
3. Did you install other Microsoft apps? Like Xbox app, Microsoft Sudoku or Microsoft Office apps?
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Method 1: Sign in successfully to your account.

Try InPrivate Window of your browser and sign in to your account on this link: account.microsoft.com

Please check if you were asked to secure your account then secure it. If you were asked to verify it, verify your account.

Then, sign in to this link: account.xbox.com

This should be successfully access your account with your game's achievement and showing your gamertag.

Method 2: Clear your Microsoft apps caches.

Here is the complete guide: How can I clear the cache of an installed app? | Nokia phones

Clear cache of the Minecraft Solitaire, please do not choose clear data, as this will remove your account's progress if ever it was not synced.

Do you have other games or apps from Microsoft installed in your device? Try to do the same thing to all Microsoft apps.

Launch Minecraft Solitaire and see if you can sign in back to your account.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Kathy

Thank you for your reply.

About Method 1. I did mention in my question that I already had this tested, so I don't understand why you suggest this again?

About Method 2. I did mention in my question that I uninstalled the application and reinstalled it. Shouldn't the cache have been deleted once this was done?

This is my own resolution:

Since the application worked without any problems on my Samsung phone, I decided to use my phones mobila network as Wifi access point instead of my local Wifi network.
This actually resulted in a successful login after some re-attempts.

Now it is working as before.

Regards

How do I log out of my xbox live account in Microsoft Solitaire Collection without logging out of windows? I want to log out of my account in Solitaire so someone else can play offline. Is this possible because it seems as if once you log in you can never
log out. How do I log out in Solitaire?

Can't get old data from Microsoft Solitaire Collection

Can't log on, error code 1170000.

The "Sign In" spot says playing as a guest, click here to sign in using a Microsoft Account. After clicking on the sign in spot it says user signed out ~ need to return to sign in . . "OK" button gets sign in error ~ error code 117000 - "Try Again" gets
the same loop.

I logged out of the Microsoft and Xbox account and relogged in. That did not make a change in the errors.

I suspect that the registry has a problem in the solitaire program. I tried to un-install and re-install the Microsoft Solitaire Collection. and the same thing happens as described above.

The Windows 10 system is up to date. The computer reported "service registration is corrupt" at one point.

Any ideas?