Can't log in on Xbox App or Microsoft Store with my new account

Matheus Sanjour · Jan 27, 2025

Hello. This is my first time asking a question here on the forums. Today I've been experiencing an issue with the log-in process on Microsoft Store but primarily the Xbox App. Today I learned about the 3 month gamepass giveaway for nvidia users and I created a new account on Microsoft, got the code and redeemed it on my new account without any problems. But I can't log in with that new account on the Xbox app whatsoever. I've tried changing the computer's language and restarting, resetting Microsoft Store's cache, using the wsreset.exe function through the command window and I tried deleting the keys related to it in the regedit program. All of that are solutions I've seen here in the forums. Every time I try to log in and input my password I get this white screen letting me know to wait and then it simply goes back to the password screen again and again. I've tried restarting and trying again multiple times already. I'd really appreciate some help so I can enjoy the 3 month gamepass on my new account with my brother. Also, I can log in without any problems with my main account or others and I can log in normally on my phone with the new account without any issues, the problem is only with my PC.

Correlation Id: 3d433ef516664812b289c8be2d229125

Timestamp: 2024-06-05T23:35:52.360Z

***Post moved by the moderator to the appropriate forum category.***

Moved from: pt-br Jogabilidade e Xbox / Conta e perfil / Entrar

:)

Peyote_Cowboy

I also can't log in on the microsoft store. I created a different account on my computer with admin privleges and a local login. It was able to log in on both the xbox app and the microsoft store. So how do I fix my main account to allow me to log in on
that?

ValWyverian

I'm logging in with my microsoft account, through the microsoft account log in.

I've already migrated my account and it worked, because I played after it migrated. I've been having this issue after I changed to the new minecraft launcher they've released through the microsoft store, and I can't log in to Xbox Live through the Xbox app either.

I just wanna play minecraft-

MargaretNeuner

I'm not really sure how to answer that. I am logged into the Microsoft Store with my Microsoft account. I am logged into the Solitaire app with my Xbox account. I think they are the same, but I can't swear to it.

Matheus Sanjour

Thank you very much for replying. Fortunately after many hours of troubleshooting the issue I finally got it to work. I simply followed the steps of this video:

https://www.youtube.com/watch?v=V4V6CXPdutY&t=65s

I hope it helps anyone who are experiencing this problem.

Garchomp - MSFT

Hi Matheus Sanjour,

Welcome to Microsoft Community.

I can understand the inconvenience this login problem has caused you. It's really weird that you can't login to your new account but these old ones. Let's try the following steps:

Visit Microsoft account, sign in to your account and see if there is any problem. If there is a problem with your account, there will usually be a message telling you what you should do next.
Try to change your password when you are stuck on the login page.

And if possible, I also recommend logging into your account on someone else's PC.

Please keep us posted.

Best Regards,

Garchomp | Microsoft Community Support Specialist

Can't log in on Xbox App or Microsoft Store with my new account