Cant log in on Win 10 App "0x80860010 "

Hyunn · May 14, 2019

HI, well im having a problema with xbox live and store apps that uses Windows Live authentificathion (like Minecraft Bedrock Edition for example) in which when i do a log in attempt it simply refuses to log me in saying that i dont have internet atm and
dont matter how many tries i did with or without antivirus it just didn't let me log in (ye i had and have connection going on). That on itself was annoying but after that the app simply says that it cant connect me and shows the error " 0x80860010 " with
a message that says "we cant log in your account into Xbox Live" and it just does that now.

So, Is there a way to fix this?

i already did a Xbox app reinstall using power Shell ( get-appxpackage *Microsoft.XboxApp* | remove-appxpackage and then reinstalled it again using Windows Store) but it didnt do anything.

In addition i cant really remove my Microsoft account (to see if i can try the other solution that i saw which said that i had to remove the account and then i had to re-add it so i could do the attempt to log in again) it just shows me Manage (im
translating ) which open a management page on Edge more specific for my account itself (name services,etc) rather the thing im looking for (remove from dispositive).

The Version of Windows im using is Windows 10 home edition 64x

Thanks in advance.

:)

thedtb

Have you checked event logs under computer management ?

Yombi GS

Well in this case try to conntact with the MS support
here.

Alucario Ultra

Thank you for posting your query in Microsoft Community.

Please follow the methods below:

Method 1:

Reset the Store.

I request you to follow the steps below to reset the Windows store:

Press the “Win Logo” + “R”
Type: WSReset.exe and press “Enter”.
Restart the computer and check.

Method 2:

I request you to run the Windows app troubleshooter for Windows 10.

Follow the link below:

Run the troubleshooter for Windows apps

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 3:

You may try to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

Go to Start menu and then click on Settings.
Choose Accounts and then select Other User Accounts towards the left.
Select Add an Account.
Enter a user name and press Next.
Click on Finish.
Sign out from the current Account and Log into the new account.
Check if issue persists.

I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

Thank you.

Catherine Grey-[xbox

Found this online and it resolved the problem https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/error-code-0x80860010-on-...

oOHINOo

hi, i tried to set everything to the lowest and the game still crashes, i really dont know what the problem is... Sometimes when it crashed and it said cant log in to xbox live but actually i can, only the game cant and the 0x80860010 error will popup.
Thank you...

Cant log in on Win 10 App "0x80860010 "