cant log in my microsoft account, it says it dose not exist , but i did a pasword change in...

Hello Nancy Zhou,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Hello Nancy Zhou,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to log on to your Microsoft account. If you're receiving an error message that says your account doesn't exist, it's possible that your account has been deleted or deactivated. Just a reminder, we are not able to double check your account here deeper since we do not have the option to. No worries, we do have some effective troubleshooting steps here that could fix the issue.

To troubleshoot this issue, I recommend trying the following steps:



1. Double-check that you're entering the correct email address and password. Make sure that your caps lock is off and that you're not accidentally entering any extra spaces.



2. If you're still having trouble, try resetting your password again. You can do this by going to the Microsoft account recovery page and following the prompts.



3. If you're still unable to access your account, you can contact Microsoft support for further assistance. They may be able to help you recover your account or provide additional troubleshooting steps. No worries, they will be able to assist you further and possibly pull up the account for you manually and double check it.

To get in touch with our dedicated Xbox Support team, click this link https://support.xbox.com/en-US/ChangeLocale?returnPath=/contact-us in a new tab or window. Please make sure to choose the correct region and language before proceeding.

Hope I helped! Let me know if you have any other questions or concerns.


Microsoft Community Moderator

Why can't I log into my xbox account? Every time I log in it says my account doesn't exist...I tried my other Microsoft accounts and its still saying the same thing your account doesn't exist. I don't recall deleting my account or confirming to have it
be taken down.

that doesnt work because gmail still says it exists but when he trys forgot pasword it doenst work

that doesn't really help sorry, let me rephrase that question, i need to accept the new terms and conditions, but i can not as my parental email is wrong, and i cant change it because the email dose not exist? so what can i do?