can´t log in in any app

Hello, xboxusuario. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

So this is only happening in one PC, right? The other one is working fine?

If so, please follow these steps:

- Completely uninstall Xbox App (and Xbox Companion App if you have it). Use their own uninstaller (just search for Xbox on Windows Start and click on uninstall).

- After uninstalling, go to Start > Type PowerShell > Right click it and select “Run As Administrator” > Type the following command and press Enter (you can run one at a time):

Get-AppxPackage Xbox | Remove-AppxPackage

Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage –allusers

(If you receive an error when executing any of these commands, don't bother. Just follow the other steps here)

- Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete "GamingServices" and "GamingServices.net" (if they're still there).

- Click on Start > Credential Manager > Windows Credentials. Search for Xbl|DeviceKey, click on it and then Remove.

- Delete Accounts and Cache folders at:

C:\Users\Username\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Also delete Microsoft Store local cache files at:

C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Press the Windows Key + R. Type WSReset.exe and press Enter.

- Restart Windows.

- If you're using a proxy, please stop using it for now:

- Press Windows Key + R. Type inetcpl.cpl and press Enter. Click the Connections tab, and then click LAN settings. Uncheck the Use a proxy server for your LAN check box. Click Ok.

- Please check if Date and Time is set correct. Uncheck "Set the time automatically", do it manually.

- Open Microsoft Store and see if you can login on it.

- Finally, install Xbox App (and Xbox Companion App if you had it) again. Open it and login to the correct Microsoft/Xbox account.

See if this can solve your issue and please let me know.

It´s so weird i mean im currently logged on this account but i just can´t log in on the pc app, i tried it with the android app and it worked perfectly but it just wont work on pc

Hi,

My Nba Game Time App is not writing the @ letter, so i can´t log in. What can i do about it.

Same exact problem! They need to fix it and we better get something out of this for having these problems

Yea that link says everything is good to go but I still cant watch Netflicks!!!!