Can't leave a family group

Hi ElliottHowe,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to add your son into your family group and was unable to because he is already part of one. Let us check on this together and sort this out in timely manner.

Since, you have already performed the steps provided on how to leave a family a member should do. To better isolate the issue, we will be asking few questions:

1. May we ask for the screenshot of the error message? Please conceal any personal information.
   
2. May we ask if your son is signed in here- Microsoft Family Safety, do you somehow recognize the Organizer of the family he was added to?
   
   (If you were unable to locate the Organizer, please scroll down and look for Find your family and scan the QR Code using your mobile phones.)
   
3. Just to confirm, does your son have issues with signing into the account, purchase, screen time limit and play certain games?
   

Please, do not forget to check here for known issues and support articles that might be related to your concern.

Account help - Microsoft Support

Getting started with Microsoft Family Safety

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi ElliottHowe,

Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you are still having issue by posting a reply.



Kind regards,

Hello,

Check this webpage for information on leaving a family group as the organizer: Leave family group or remove members. Check under the dropdown menu called Leave family group (organizer).

Did you try to change these settings at xbox.com/privacy? And is your account listed at 18 years or older, or did it age up into adult status and was previous a child account?

Thank you,

Hello again, in order for your daughter to join the same family group as your son and wife, she must first leave the family group she is in.

Leave family group or remove members

https://support.microsoft.com/en-us/account-bil...

https://answers.microsoft.com/en-us/msoffice/fo...

Hello, Charlotte! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Microsoft offers an option to leave a family group.

First you must go to this link and log in with your daughter's account:

https://account.microsoft.com/family/home

Then, click on the three dots next to your name and select the “Leave family group” option. You need to press “Remove” to confirm the action.

More information here:

https://support.microsoft.com/en-us/account-billing/leave-family-group-or-remove-members-6d806bbb-eb38-a978-10f4-3bbb814ffcc4

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.