Can't launch Starfield, Gamepass is giving Error code: (0xc0000096)- Please help!

Ok, after the standard default script about drivers and game, etc, no, it doesn't work.

And yes, I've also done a clean boot etc etc.

Although, it's a change to have this error and not a .00005.....

But still. No solution. And having spent roughly 30 hours uninstalling and reinstalling, frankly, I want A solution that works as my time is precious as I'm old with a heart condition.

Hello!

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Thank you for understanding.

Hello DexOZ,

Thank you for posting in the Microsoft Community.

Here are troubleshooting steps we can perform to try and fix the issue.

Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure the game is up to date

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Check for updates.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Repair the game

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Verify and repair.
   

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Uninstall and reinstall the gameIf you're having trouble getting a game to play, uninstalling and then reinstalling the game might help. Occasionally, game files may get corrupted or altered, especially if you've had a malware problem or are running a game modification on your device.

Some games can even repair the original files without you having to remove the game completely. However, if you installed the game from the Microsoft Store, you'll only be able to completely uninstall and reinstall the game. For more info, follow the steps in:

How to install and uninstall a PC game on a Windows device

Please see: Game Release Known Issues for September 2023 - Microsoft Community

If issue persist, Please use the Report a Problem app on your console or feedback on your PC, so that our platform team can investigate. For instructions on how to report a new problem or questions about the Report a Problem application, please read the following support article: Provide feedback to Team Xbox | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi. For ten days, it worked as I described. But last Saturday it again reported error 0x80070002. And your procedure doesn't help either. I don't want to download 140 GB (Starfield) again! But what annoys me even more, the same error is now being reported by another GamePass game, Forza Horizon 5... And it's about the same size! Only Forza Horizon 3 works for me, which I bought though. So I guess the problem is just the GamePass games. I pay GamePass and I can't use it :-( Help me!

I wanted to pre-install for Starfield, which cannot be passed through Xbox, but I get an article with error code 0x80070490, what should I do, the problem could not be solved, please help