Can’t launch MW2 at all

Hi, Oliver. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Check for any pending game updates.



Go to “My Apps & Games”, select Modern Warfare two, and press the more options button. From the list, select “Manage game & add-ons” and then “Updates”. Any updates will be available here.



Solution 3: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

I don’t know if we are connected to Xbox Live when we are playing the game.

“Make sure to launch the game first before uninstalling and reinstalling the game to sync the progress. ”

I can’t launch the game, so I can’t uninstall

I am fairly sure all the saved progress files are on the HD

Hello again, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason for this error when trying to make the purchase of the game.

To effectively clarify this issue, you need to contact Microsoft support directly via chat so that they can help you.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jeanine, do not know how many attempts to purchase you made on your console, but when the system issues this message means that there were many and that the system made a lock for security.

Usually the indicated are 24 hours for a new attempt, but the ideal are between 24 to 72.

Hello George, i wanted for 3 day before trying today and i’m wondering if it has something to do with my account do you know any issues that cause this?