Can't install or update any game - error 0x80070005 (folder permission/account switch bug)

Discus and support Can't install or update any game - error 0x80070005 (folder permission/account switch bug) in XBoX Games and Apps to solve the problem; So, I have this problem for the last 6 months or so, but finally I was somewhat able to track down what causes it. I had 2 separate problems on my... Discussion in 'XBoX Games and Apps' started by DaLosar, Dec 1, 2021.

  1. DaLosar
    DaLosar Guest

    Can't install or update any game - error 0x80070005 (folder permission/account switch bug)


    So, I have this problem for the last 6 months or so, but finally I was somewhat able to track down what causes it. I had 2 separate problems on my Windows 10 machine:

    1 - My disk would generate dozens of GB of logs everyday in the c:/windows/temp folder, which made I always have no free space on the disk and causing all sorts of bugs with applications. Obviously the info on these logs was obscured, so I couldn't discover what generated them. This was all the info I had:

    Fault bucket , type 0

    Event Name: AppxDeploymentFailureBlue

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: 80070005

    P2: 22

    P3: 3

    P4: windows.stateExtension

    P5: 10.0.19041.1348

    P6: 5252

    P7:

    P8:

    P9:

    P10:

    2 - Often my Xbox app would not update or install games. Whenever I tried I would get the following error:

    Something unexpected happened.

    Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device. That may help

    Error code: 0x80070005

    Another cryptic error message with no info that would help me solve the issue. Obviously restarting the device or waiting didn't fix anything, so I took matter into my own hands.
    After trying all available fixes on the internet (lots of people had similar problems, but not this one) I eventually gave up and did a fresh windows install that doesn't delete the disk and, much to my surprise, that didn't fix the issue either.

    After a couple of months trying I gave up, unsubscribed from Game Pass and made a shell script to delete everything from the c:\windows\temp folder every 5 minutes, so that my disk won't be full and will stop bugging other problems. My disk is an SSD and, as we know, they tend to have low endurance. This constant write/delete is very bad for its health and that was killing the SSD.

    Recently I decided to try again to fix the Xbox app and tracked down the issue to the F:\WindowsApps folder, the folder that games gets stored. For some reason it wasn't able to write/read from there properly and this made my games uninstallable/unupdateable/unplayable. After trying to fix the permissions I eventually gave up, entered security mode, deleted the folder (actually renamed it) and restart the PC. When I opened Xbox app again I had to set this disk as being used again, restart the PC and suddenly it was working again, like a charm. All I had to do was to redownload all games I wanted and problem solved.

    This is until I discovered what caused the problem to begin: I have two accounts on this PC. My main user account and the account I use for Xbox game pass. Sometimes the Windows Store/Xbox app uses my main user account as default to login and this behavior was causing the bugs in the WindowsApps folder, which was causing the huge amount of useless logs, which was bugging basically every prorgam on my PC.

    So as I stand now I probably will have to delete my WindowsApp folder AGAIN if I don't want 100s of GBs of error logs per day (if I recall correctly Microsoft Store keeps trying to update stuff on background even when every app is closed, so I don't see any way of stopping it)

    This obviously need to be fixed, as I'm paying for a service that I can't use AND thats nuking my computer (which I also use to work, by the way).

    Do you have any hotfixes for this issue?

    :)
     
    DaLosar, Dec 1, 2021
    #1
  2. DaLosar Win User

    Can't install or update any game - error 0x80070005 (folder permission/account switch bug)

    Hello Cristopher

    I did that, but I still get the same error. I have the correct account logged in the Xbox app, however the folder permissions probably already got messed. Is there a way to fix it without having to delete and redownload?

    Also, how can I avoid this error, even if I log with another account? Seems counter-intuitive to have a multiple accounts per installation feature if it doesn't work properly.

    Thanks,
    Luiz
  3. chadamski Win User

    Can't install or update any game - error 0x80070005 (folder permission/account switch bug)

    Same things is happening to me, and apparently many users. Has been happening for months. I'm paying for a completely unusable service on my PC at the moment. Any update, MSFT?
  4. Christopher Revoredo Win User

    Can't install or update any game - error 0x80070005 (folder permission/account switch bug)

    Hi there welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Well, I suggest you try this:

    Open the Settings app it is the gear in the start menu.

    Open Accounts

    Click Sign-in Options

    Scroll down to Privacy

    Uncheck "Use my sign-in info to automatically finish setting up my device and reopen my apps after an update and restart."

    Restart your PC!
  5. Rishabh0067 Win User

    How do I fix error code 0x80070005 and error code 0x803F8001

    Both error codes 0x80070005 and 0x803F8001 are common issues in Windows and can occur for various reasons. Here are steps you can take to troubleshoot and fix these errors:

    Run as Administrator:
    If you're encountering this error while trying to install or run a program, right-click on the program's shortcut and choose "Run as administrator." This ensures that the program has the necessary permissions to run.

    Check Folder/File Permissions:
    If the error occurs when accessing a specific file or folder, make sure you have the necessary permissions. Right-click on the file/folder, go to "Properties," then the "Security" tab. Ensure your user account has the required permissions.

    Windows Update Troubleshooter:
    Run the built-in Windows Update troubleshooter to identify and fix any issues related to Windows updates.

    Check Antivirus/Firewall:
    Sometimes, security software can block certain operations. Temporarily disable your antivirus or firewall software and see if the issue persists.
  6. MarkVesey Win User

    Xbox App does not work

    Hi Flash, my issue is the 100% downloaded but error installing message 0x80070005. Installs work perfectly to system drive C, however error when installed on any other drive. Tried every solution online (re-installing everything except windows, xbox insider, win storage location default changes, time date location, adjusting permissions in system drive (noting permissions revert back on other 2 drives for /windowsapps folders), updates, deleting windowsapps and wpsystem folders, repairing and resetting, etc. etc.).

    If i restart the computer and resume the download it will complete, which tells me it is a permission issue with the xbox pc app and drive. It's been going on for many months now and had enough lol
Thema:

Can't install or update any game - error 0x80070005 (folder permission/account switch bug)

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