Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face

Discus and support Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face in XBoX Games and Apps to solve the problem; For almost two weeks now I have the issue that I can neither install a PC Game Pass game on my Windows 10 PC (local administrator account). Previously... Discussion in 'XBoX Games and Apps' started by el p1nko, Jan 5, 2023.

  1. el p1nko
    el p1nko Guest

    Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face


    For almost two weeks now I have the issue that I can neither install a PC Game Pass game on my Windows 10 PC (local administrator account).

    Previously I had dozens of Game Pass games installed and they all worked fine.

    Symptoms:

    • It all started almost two week ago when I was still able to launch Forza Horizon 5 (Game Pass), but noticed all online components in the game were greyed out. After that I restarted the PC and the game and since then I can't even launch the game or any other game pass game anymore.
    • Trying to launch an installed Game Pass game gives error 0x80004005
    • Trying to install a Game Pass game (with the Xbox app) that was previously installed also gives error 0x80004005 before it starts downloading
    • Trying to install a Game Pass game that has never been installed on this PC gives error 0x00000001 before it starts downloading
    • After I have run into the above described errors trying to install Game Pass games, the Xbox app will then show the "sad face" icon instead of the "Install" button for every Game Pass game that I haven't had installed before, until I reset the Xbox app (I still see the "Install" button for all Game Pass games that have previously been installed, but of course any attempt of actually installing ends with error 0x80004005)
    • I can download, install and play any games that are in my library and that I own just fine (e.g. Forza Horizon 4), but none that are on Game Pass.

    I have tried pretty much all that I could find online and more, except resetting/reinstalling Windows (unacceptable as a solution due to the required time having to reinstall and reconfigure/customize probably 100 programs on the PC, so that is simply a no go):

    • Search for updates (everything is up to date)
    • Reset Xbox app
    • Reset Store
    • Store troubleshooter
    • Disable/enable IPv6
    • Reinstall Gaming Services via PowerShell
    • The usual DSIM and SFC commands (nothing was ever found)
    • Updating to Windows 11
    • Going back to Windows 10
    • Taking ownership of the WindowsApps folder and deleting it completely and then reinstalling Store and Apps via PowerShell

    What does work on the very same PC however is installing and playing any Game Pass games when I am logged in to Windows 10 with a newly created, secondary administrator account. This also is not a long term solution however, I simply can't disconnect my main user session each time I want to play a game. Neither is it an option of transferring all programs, configurations and customizations of dozens of programs to the secondary account.

    Other infos:

    • I am a Game Pass Ultimate subscriber and the subscription is valid.
    • Installing and launching owned Windows Store/Xbox games still works on the main account
    • Installing and launching games from any other service like Steam or Epic works on the main account as well

    I would really appreciate a solution that doesn't involve resetting or reinstalling my PC or having to switch to a secondary user account in Windows every time I want to play a Game Pass game.

    There must be some reason and solution to why no Game Pass games will run on my main local Windows account.

    :)
     
    el p1nko, Jan 5, 2023
    #1
  2. Skeven_X Win User

    Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face

  3. el p1nko Win User

    Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face

    So this now works again.

    For people that have the same issue as described by me above and find this post with a search engine:

    I did not change a thing, I haven't even rebooted my PC since I posted this issue.

    And as described above I had tried everything humanly possible to solve this before.

    So in all likelihood this is something on the server side and you can't do anything about it, except create a second admin account and install and play games from there in the meantime, until this hopefully also resolves itself for you.
  4. ReynaldoB Win User

    Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face

    Hi el p1nko,

    Thank you for giving us an update about your concern.

    We are glad to know that the problem has been resolved. Hope everything is working fine now.

    If you have any other questions, please feel free to post your concerns in the Microsoft Community, we are happy to provide you with instructions and answer all your queries.

    We thank you for your time.

    Sincerely,





    Microsoft Community Forum Moderator
  5. el p1nko Win User

    Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face

    The problem is solved for me now, but as I didn't change a thing between it not working and it working again (and I had tried many, many things before that) it looks very likely that this is somehow caused on the server side - although I do not understand how the local Windows user account (not the MS game pass subscription account) could be related to that.
  6. ReynaldoB Win User

    Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face

    Hi el p1nko,

    Thank you for posting on the Microsoft Community forum. I hope you are doing well.

    I understand that you have problem with installing your PC Game Pass. I couldn't imagine the inconvenience you are experiencing right now. Thank you for providing those information you've tried in fixing the problem.

    I am currently communicating with our internal team about your concern. Please give us more tie to properly investigate the problem. Rest assured, I will get back to you once I get the helpful information.

    We appreciate your understanding.

    Sincerely,





    Microsoft Community Forum Moderator
Thema:

Can't install or play any PC Game Pass game 0x80004005 / 0x00000001 / Sad Face

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