Cant install my horizon3

Hi,

If you encounter issues installing or running a game, this may be due to software conflicts, availability of updates for your device and the game. Kindly answer the following questions and we'll advise the best approach in resolving this issue:

• Are you using an Xbox One console or a Windows 10 computer?
• Are you getting any error messages when the installation process stops at 21.85%?
• Have you tried installing other games offline to check if the same thing occurs?
• Have you tried installing the game while your device is online?

If you're using an Xbox One console, we suggest ejecting the game disc and performing a full power cycle on the console. Here are the steps:

1. Eject the game disc.
2. Press the Xbox button to open the guide.
   Note: Double-tapping the Xbox button will open the guide from any other screen on the console.
   
3. Select Settings.
4. Select Restart console.
5. Select Yes to confirm.

These steps can help resolve temporary issues that occur when running or installing a game on Xbox One.

We'll be waiting for your response. We'd be glad to further assist you.

0x803FB005 similar problem but with installing Blizzard Mountain onto Horizon3

Hi,

There are several reasons why you are experiencing this error. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

• On which device are you trying to play the game?
• Which type of network connection is your device using?
• Were you able to play your other games online?
• When did the issue start?
• Have you done any changes on your device prior to the issue?

Im playing on an Xbox one-s, im using an internet wire connected to my wifi router, im able to play all of my other games online except Forza horizon3, the issue started 2 to 3 weeks ago, ive tried to reset the router by turning of and back on along with
restarting my console more than a few times but so far nothing seems to be working. I bought a digital copy of Forza horizon3, i don't know what else to do

Hi,

There are several reasons why you are experiencing this error. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

• On which device are you trying to play the game?
• Which type of network connection is your device using?
• Were you able to play your other games online?
• When did the issue start?
• Have you done any changes on your device prior to the issue?

Hi,

There are several reasons why you are experiencing this error. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

• On which device are you trying to play the game?
• Which type of network connection is your device using?
• Were you able to play your other games online?
• When did the issue start?
• Have you done any changes on your device prior to the issue?

Im playing on an Xbox one-s, im using an internet wire connected to my wifi router, im able to play all of my other games online except Forza horizon3, the issue started 2 to 3 weeks ago, ive tried to reset the router by turning of and back on along with
restarting my console more than a few times but so far nothing seems to be working. I bought a digital copy of Forza horizon3, i don't know what else to do

Thank you for your response. It is possible there is an issue connecting to the game server or the ports for the game is not set to open.

Here are solutions that you can do on your console to resolve the issue.

Solution 1. Power cycle your Xbox One console.

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely. 
   
2. Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.  

Solution 2. Clear the storage cache on the console.

1. Press the menu key on the controller.  
2. Go to Settings, and then select Disc & Blu-Ray.  
3. In the Blu-Ray section select Persistent Storage.  
4. Select Clear persistent storage.

Solution 3. Clear Mac address.

1. Scroll left on the Home screen to open the guide.  
2. Select Settings.  
3. Select All Settings.  
4. Select Network.  
5. Select Network settings.  
6. Select Advance settings.  
7. Select Alternate MAC address.  
8. Select Clear.

If the issue persist, check this
link and follow the steps to set up port forwarding.

For further assistance on accessing and changing your router settings, you can contact your Internet Service Provider.