Can't Install Halo Infinite Campaign After Downloading From Microsoft Store

Takeiteasy1234 · Nov 22, 2022

I've purchased a copy of Halo Infinite (Campaign) and downloaded the game in the Microsoft Store. However, once I'm in the actual game, the game does not allow me to download the campaign. When I click "Apply" to download the campaign, the screen simply says the update "will install". However, nothing is installed and when I try to play the campaign, the game says that the campaign is downloaded.

I have restarted my computer and reinstalled the game in the Microsoft Store, but so far I've had no luck playing the campaign.

:)

Takeiteasy1234

Hi Kathy,

Thanks for responding. Fortunately I found an answer online that was able to resolve the problem. I was advised to wait several minutes after clicking "Apply" to see if the game would start the update. After waiting about 5 minutes, the game began to download the campaign. Thanks again.

Kathy A.

Hello,

Thanks for your reply.

We appreciate you have shared what fixed your issue.

Please do not hesitate to ask the community anytime just in case you have any questions in the future - Create a new question or start a discussion.

Regards,

Kathy A.

Hello,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you are trying to install Halo Infinite Campaign. The campaign is not installed; however, the game says it is. Let us check on this together so you will get back to gaming.

To have a better understanding, we would like to further isolate your concern.

May we confirm in what platform (PC or Console) are you trying to play Halo Infinite with?
May we ask for a screenshot of the issue? Please conceal any personal information.
Are you getting issues with the other games installed through Microsoft Store?
What troubleshooting you have done so far?
When did this issue happen?

Support articles related to your concern that you may want to check for reference:

Troubleshoot issues with the Xbox App for Windows

Troubleshoot game issues on Xbox | Xbox Support

Troubleshoot game or app installation problems on your Xbox console | Xbox Support

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Denis Lomov

Hello!
Thank you for the reply - all other games from Microsoft are downloading without any problem. This happens only to Halo Infinite campaign.

So I am downloading Halo: Infinite from Microsoft App Store - it contains only MULTIPLAYER. (Multiplayer works no problems)
To Isnstall SINGLE PLAYER campaign - from within the main menu of the HALO Infinite I am:
1) Going to CAMPAIGN - it says not DOWNLOADED
2) Going to CONTOL PANEL ( Inside HALO: Inifite game itself)
3) Going to Manage Game
4) There opening a menu GAME COMPONENTS:
- game - installed (square for the check mark checked)
- campaign - not installed (square for the check mark unchecked)
- hd content pack - not installed (square for the check mark unchecked)
5) I am selecting CAMPAIGN (clicking on the square to place check mark) - it says WILL BE INSTALLED
6) Pressing APPLY button - download of the campaign must start within the game menu BUT
7) APPLY button remains PRESSED for a few minutes and DOWNLOAD doest start
8) button APPLY becomes unpressed again and nothing happens :-\

Basically Game itself is not downloading its SINGLE PLAYER component from its own menu - tried reinstallation of the game, restarted computer multiple times - nothing is changing

Anthony90

I did manage to get halo infinite campaign installed but now whenever i try to open halo infinite it opens up the Microsoft Store's Gaming Services page instead. I am on game pass on PC. Ive tried reinstalling the xbox app but it still doesnt work.

Can't Install Halo Infinite Campaign After Downloading From Microsoft Store