Can't install Cities:Skylines - Windows 10 Edition.

Having checked the Microsoft store for the season pass for the Windows 10 version of the game, there isn't one listed. It's possible you ordered the Xbox One version of the season pass by mistake.

here is the Win 10 link for Skylines
https://www.microsoft.com/en-us/p/cities-skylines-windows-10-edition/9nwvc7xp3pfd?SilentAuth=1&wa=wsignin1.0&activetab=pivotverviewtab

Here is the Xbox One version
https://www.microsoft.com/en-us/p/cities-skylines-xbox-one-edition/c4gh8n6zxg5l?activetab=pivotverviewtab

You might notice there is no season pass listed for Windows 10 version.

Cities: Skylines is available also on Game Pass for PC, it's just a diffeent version (Windows 10 version). It may have region restrictions eventually, but it is available otherwise on the pass:

https://www.microsoft.com/en-us/p/c...nwvc7xp3pfd?rtc=1&activetab=pivot:overviewtab

Hello Eli MT,

Thanks for the update and sorry for the late response.

May we ask if you can perform these and check if same issue occurs? You may cancel out your attempt of installation of the game.

Kindly update PC and Xbox apps(Xbox app/Xbox Console Companion, Xbox Accessories, Xbox Game Bar, Gaming Services).

• Get updates for apps and games in Microsoft Store
  
• Update Windows
  
• Update drivers in Windows (microsoft.com)
  

Restart device.

Turn off or disable any antivirus, antimalware, VPN, firewall and PC Optimizer.

Repair Microsoft Store -

• Please go to Settings > Apps > Apps & features > Select the app you want to fix. Select the Advanced options link under the name of the Microsoft Store. On the page that opens, select Repair if it's available. If it isn't available, select Reset.
  

We look forward for your response.

Kind regards,

Hi Eli MT,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you are having issues installing the game - Cities: Skylines - Windows 10 Edition. Let us check on this together so you will get back to gaming.

We would like to ask for few things to better isolate the issue.

May we know if the other games you have installed is locally saved (Drive C) or saved on the hard drive (Seagate)?

May we ask for the error message or error code that is currently showing? Please post a screenshot and conceal any personal information.

May we ask if you have tried to install the game on the Xbox app?

Have you tried to save the game locally (Drive C)?

May we know what type of Xbox Game Pass subscription do you have?

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

HI Eli MT,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.





Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Kind regards,