Can't install certain games on Xbox Gamepass

Hello @NubHaker!

With installation issues I would suggest the following solutions.

Solution 1:

1. Press the Windows key + R
2. Type wsreset.exe and hit enter.

Wait for few seconds while it is resetting the store cache.

Solution 2: Re-register the Store App

-Press Windows key + X
-Click Windows Powershell Admin
Copy and pastethe command below and hit enter.

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

Wait for few seconds while it is re-registering the store app.

Solution 3: Restart your computer and try to download the app again.

If issue persist, check for updates and install any available updates.
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Check for Updates and Download them to keep your device up to date.

Solution 4: A clean boot

To perform a clean boot procedure on your windows 10 for this, follow the instructions given by Microsoft provided in the link below.

How to perform a clean boot in Windows (microsoft.com)

Solution 5: Update your PC version:

Check for any updates on your Windows firmware version as it can be outdated and should be updated to the latest patch to run the game properly. Sometimes, Windows security patch updates can also ruin the game files for some reason which can be fixed by uninstalling the recently installed updates manually from the ‘Windows Updates’ option.

Once the update are installed try to check the game.

I hope the information above helps. Please let me know how it goes.

cant install your game on game pass? try these instructions: goto gamepass on pc then find game pass with video then go down and u will see the purchasing orders they are xbox game pass and gamepass ultimate if u want to play ur game then order the ultimate version it unlocks all games complete the order and try to install ur game

And I can't install games from the store or gamepass!!!!

Hello Anderson,

Thank you for your reply, I have tried all the solutions you have suggested.

Unfortunately nothing works, is there anything else I can try?

Regards.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

Hello! I'm sorry to hear that you're experiencing issues with launching certain games on Gamepass, including Atomic Heart.

One thing you could try is checking for updates to both the Xbox app and Windows, as well as updating your graphics card drivers to ensure they are all up to date.

If that doesn't work, you could try resetting the Xbox app by going to Settings > Apps > Xbox and clicking on "Advanced options." From there, click on "Reset" and then restart your computer.