Can't install an app using xbox app into laptop. Giving error with Code: 0x80246019

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello NIKUNJ__GARG have you checked if you have the latest version of Windows installed, at 21H1?

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

If you haven't updated yet, click the link below, update and then make all subsequent security updates.

https://www.microsoft.com/en-us/software-downlo...

Then, try to follow the procedures already published in the community, it is Portuguese, but it is easily translated by a translator.

https://answers.microsoft.com/pt-br/windows/for...

G'day Ricardo

I did what you suggested, but no luck. Same issue with AoE IV (no error message). I tried uninstalling and reinstalling MS sudoku and MS Mahjong and was variously getting error messages 0x80246019 and 0x80248014 (and when trying to update other installed apps). So I went down both those rabbit holes and did:

1. Run the WSReset script
   
2. Run the App troubleshooter
   
3. Disable Windows Firewall
   
4. Run the SFC scan
   
5. Repair Microsoft Store
   
6. Check Time & Date
   
7. Reset Microsoft Store
   
8. Disc CleanUp -> Clean system files and Temporary Windows installation files.
   
9. Ran the commands and scripts listed on
   
   https://answers.microsoft.com/en-us...icrosoft/df9782e8-58e3-4f31-b13a-be1a6af0c810
   

This got everything in the Microsoft store store working again. Except for AoE IV, which still has the same issue. I select the target drive and it reverts back to the ready to install screen. But I can update and install new apps fine (other than AoE).

When I purchased AoE IV Pre-order, I was behind a VPN (albeit with an exit node in my country, Australia). I have disabled it to try to resolve the issue, but could this somehow have affected the purchase? Or, is it potentially not installing because it was purchased as a pre-order but not installed until after the release date? Everything else in the Microsoft store seems to be working fine. It's just AoE IV won't even attempt to download and doesn't throw any error messages.

Is there a way to reverse/cancel/refund the pre-order game I purchased and try to purchase the AoE IV + 4k HDR Video Pack package (which is the same value) but I do not 'own'?

Thanks again.

Same problem when trying to start on my Windows 10 Laptop the xBox app or xbox smart glass app or Groove. . xbox app always gives me the error code 0xbba and ask me to try later to connect. It worked 2 weeks ago including streaming a game from teh console
to the laptop, but now.... . Any help would be very much appreciated!

Its rooted and running stock android 6. It downloads the app fine but when it tries to install it pops up a little text box that says "Can't install Xbox". try again and then it gives suggestions on how to fix it that Ive tried. It doesnt give a specific
error code.

Oh my sincerest apologies!

I meant the laptop. If your laptop has Windows 10, there should be a pre-installed Xbox companion app.

If none, you may install the app here at this link:

https://www.xbox.com/en-US/apps/xbox-app-for-pc