Can’t hear facetime audio all of a sudden.

Xbox One was working fine, now all of a sudden there is no audio on any game or DVD/blue ray disc. I have unplugged, switched HDMI cords and ports, tried a different TV, and done a hard reset of the Xbox to no avail. Anyone?

Thanks,

Hi RileysRiley,

Thanks for reaching out the forum,

Kindly answer to the following questions:

1. Are you using Digital Optical Audio or Normal Stereo output.

2. Audio is not working in games alone or whole xbox audio.

3. If you're using digital audio output kindly change the output options like Dolby Surround, Dolby bitstream or Stereo Compressed.

I would like help with this same issue as well! when i plug in my headphones to the controller i hear the static of the headset being on but i can’t hear any audio from the xbox at all!

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. Since this is happening to all your headsets, there could be settings that need to be adjusted on your Xbox. Could you please create your own Party > on that party, go to Settings > Audio Options. Make sure that the level of the settings is set correctly.

Headset Volume - You can set it to Max

Headset Chat Mixer - Set it to Middle

Mic Monitoring - Set it to 75%

Let me know how this goes. Thanks!

Hi
Jr Bacon Deluxe,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
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Thank you and have a great day!

Got it working! Turns out I had a Firmware update for my controller in the 'Accessories' tab and that brought the sound back.