Cant get verification code sent to our xbox X series.

We cant get any of five contollers to connect to our Series X console

Cant get my tv code as im setting up xbox series x for the 1st time

My code

Hello Seth Dubose,

We hope you are doing well. Thank you for posting in Xbox Forums.

Thanks for bringing this into our attention. We know you needed answer why you have to go through series of verification of your Microsoft account upon logging into the Xbox. Let us check on this together and sort this out in timely manner.

To have a better understanding, we would like to further isolate your concern.

1. May we know if you are referring to Xbox Console or Xbox app for mobile or Xbox app for PC?
   
2. Is this the first time you will add/link your account on Xbox?
   
   • If you were referring to Xbox Console, is it Xbox 360, Xbox One X|S or Xbox Series X|S?
     
3. May we know what series of maximum security did you go through?
   
4. Did you by any chance turned on the two-step verification on for your account?
   
5. How many steps asked before you to enter your password, followed by a verification code to be sent to your phone number or secondary email, or the Microsoft Authenticator code or enter the recovery code?
   
   • Were you really asked to do scans of fingerprints or retina and voice activation, could this be a PC security or what device?
     

There is a two-step verification method to every Microsoft account and as the account owner, you can enable or disable this feature from your account's security page. Here is the support article regarding two-step verification. Link: How to use two-step verification with your Microsoft account - Microsoft Support.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Kenneth. Note that this is a community forum and we cannot access account details. To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Ok , Many Thanks, im sorry we have had to try asking as we are just at a loss as we dont know how to sort the form, Im sure we are not filling it right. Im 60 and my daughter has adhd, so that doesnt help. I did but it last week and just really upset we cant do anything to get sorted.

Thanks anyway.