Can't get the verification code

Discus and support Can't get the verification code in XBoX Accessibility to solve the problem; Trying to access the Microsoft Game Pass app on my ROG Ally X. When I try to sign in, it says "accessing sensitive information" and said that it sent a... Discussion in 'XBoX Accessibility' started by Marcus Eng, Apr 19, 2025.

  1. Marcus Eng
    Marcus Eng Guest

    Can't get the verification code


    Trying to access the Microsoft Game Pass app on my ROG Ally X. When I try to sign in, it says "accessing sensitive information" and said that it sent a verification code to my email. I've tried for over two days and no verification code came into my email. Not in my spam folder as well. Tried to uninstall the app and now i can't even reinstall it because i can't log in.

    :)
     
    Marcus Eng, Apr 19, 2025
    #1
  2. wishfulthink Win User

    Email Verification Not Working

    Tried signing up for Music Pass. Not getting a verification code in my google email. My phone number changed so I can't get a text. Can't change my phone number without getting a verification code. What's going on?
  3. Simohamed-Ghali Win User

    Account Suspended

    they made this:
    Microsoft account To protect against fraud or abuse, Microsoft temporarily locks accounts when unusual activity occurs. To unlock your account, simply sign in to your Microsoft account and follow the instructions to get a security code. If you can't get a security code, or if your security code isn't working, go to When you can't sign in to your Microsoft account and follow the instructions under Can't get a verification code.

    So i think my account is not permantly but temporarily lock (but i can't get the verification code so i need to use reinstatment form)
  4. KindGryphon Win User

    2 step verification is killing me

    Why can't I get any real help this 2 step verification is **** when you don't have that phone number anymore and you can't access your email cause they want to send a verification to a phone that is no good and I can't get into my account cause I forgot my password and I can't get a new password cause they wanna send a code to my phone that I don't have anymore
    Whenever you first setup 2 step verification it would've also given you some backup codes which are meant to be used in this exact sort of situation.

    Did you save those codes somewhere safe like it would've told you to? If so you can use one of those codes when it asks for a code.

    If you didn't save those backup codes then unfortunately the account would be lost for good.
  5. brandonSOUR Win User

    I'm not able to confirm purchase for 12 month Gold.

    Status code 8018101E - Can't renew my subscription. Xbox has no info on it and can't even get a verification code e-mail to continue on to support. Wasn't to sure about renewing but since I get this stint I figure they made there own bed.
  6. Unruly1212 Win User

    Extending games with gold download time

    If I cancel the info update I still can't get the game because I no longer have the old number to send the verification code to.
Thema:

Can't get the verification code

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