Can't get the license needed for playback

Xbox 360. And i would rather watch the movie than refund. 😊

Hi, Contact microsoft on the microsoft support page. Next time try and not to post on the forum as many "microsoft people" won't respond.

This is a community page, the ambassadors here will do their best to help you. If you need to speak directly to MS about your account you should contact them directly using this link https://beta.support.xbox.com/contact-us.

Hope you get your issues resolved,

Hey Wooliest,

Alright well let's try some troubleshooting to see if we can get this working.

First let's clear out the
system cache in the console. Follow that link and when you clear the system cache, select the option about 3 total times.

Once it's been cleared, turn off your Xbox, and power cycle it for a few minutes. Just unplug its power cord from the wall outlet.

I would also suggest looking over these two articles about troubleshooting problems with movies in the Movies and TV App:

• https://support.xbox.com/xbox-360/apps/troubleshoot-movies-and-tv-on-360
• https://support.xbox.com/xbox-360/apps/videos-missing-or-unviewable

Let us know if you can try that and if any of that helps!

Hey Wooliest!

Thanks for bringing this issue to us! I had a similar issue with the same movie title and I had to

Request a Refund through our website since the issue comes from the publisher not us. Alternately, try to get in contact with one of our

Xbox Billing Specialists who would be more than happy to assist with this! Keep us posted to see if we can further assist with this or any other inquiry!