cant get the game pass to work on the shared accounts of the friends and family pass

Hi Daniel!

Sorry to hear about what happened. Let's see what we can do about that here.

To confirm, are you using Windows 10/11 to access or use your shared subscription?
From which country are you and your friends/family currently located?

Thank you for confirming. Did you subscribe to the subscription using your local currency to pay for it? You must be in the Store set in South Africa when you purchased the subscription to avoid some issues since it's currently in pilot state to select countries.

Kindly check your order history to confirm that via https://account.microsoft.com/billing/orders.

On your computers, be sure to login the same account from the Microsoft Store and the Xbox app. It would be best if you use the same account as well via your PC Settings > Accounts.

using window 10 and from south africa and the friends and family is in the same house

u cant transfer subscriptions, however u could try adding the account with game pass to your microsoft family (family.microsoft.com). that account will then share game pass with u. just log into your game pass account and your main account on ur xbox and u should be able to use game pass

Hello Tristan, sorry to hear you're having trouble with Sharing.

I'm afraid the Friends & Family pass only shares access to the Game Pass and its features. If you're looking to share your purchased games then that is only possible via the Home setting on the console. Once an account is set as Home on a console then that accounts purchased games can be shared on that console without issue. Any other console would need to have the account that purchased the games logged in while others play.

You can read more about the differences between the two options via the links below.

Home Setting - https://support.xbox.com/en-US/help/hardware-ne...

Friends & Family - https://support.xbox.com/en-US/help/subscriptio...

Yes, we did not purchase any games and do not plan on sharing any purchased games. We bought the family and friends pass, and we want to play games that are on the Xbox Game Pass but we want to play these games on our separate consoles, using the 5 accounts and 5 separate consoles that we registered on the Xbox Game Pass Friends and Family. Only 2 of us are now able to access game pass on our separate consoles, whereas the other 3 are not able to connect to Xbox Game Pass Friends and Family even though we all subscribed using the link provided by the person who bought the Xbox Game Pass Family and Friends. All of us show up on the Xbox Game Pass Friends and Family but not all of us are able to access its features.