Cant get points

Discus and support Cant get points in XBoX Rewards & Social to solve the problem; Hi I have had this for a few years now and I have points pending but says I have to update my account which I have tryed to do but still nothing... Discussion in 'XBoX Rewards & Social' started by crazykev56, Dec 7, 2016.

  1. crazykev56
    crazykev56 Guest

    Cant get points


    Hi

    I have had this for a few years now and I have points pending but says I have to update my account which I have tryed to do but still nothing working.

    Please could you help with this

    Thanks

    :)
     
    crazykev56, Dec 7, 2016
    #1
  2. ngocphi
    ngocphi Guest
    Cant get microsoft points?

    usually you talk withsupport for that as every case is different

    does your payment option region match your account region if not than you need to get one

    international credit cards must have a valid billing address in the region

    paypal or prepaid creditcards also need a address matching thr region and billing info
     
    ngocphi, Dec 7, 2016
    #2
  3. Cant get microsoft points?

    Do exactly what they told you. Contact your provider and let them know. Also If it is not your account it could be possably closed or locked to secure no spending. You can read or remove your paypal account to. Are you tring to get the points from your XBOX
    or from the computer? Laslt, I'll give you a website that might help.
    support.xbox.com/.../change-xbox-live-payment-option
    I hope I helped and BYE.
     
    M3dIeV4L G4M3R, Dec 7, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Cant get points

    Hello crazykev56,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Dec 8, 2016
    #4
  5. XBLRewards8 Win User

    Cant get points

    Hello crazykev56,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. PhloydBarnum Win User

    Cant get microsoft points?

    Go to
    billing.microsoft.com
    and log in to your account.

    Click "Profile" and verify entries there

    I found posts from at least 2 people saying that somehow their names were not entered fully and that the marketplace worked after the names were corrected.
  7. ngocphi Win User

    Cant get microsoft points?

    usually you talk withsupport for that as every case is different

    does your payment option region match your account region if not than you need to get one

    international credit cards must have a valid billing address in the region

    paypal or prepaid creditcards also need a address matching thr region and billing info
  8. M3dIeV4L G4M3R Win User

    Cant get microsoft points?

    Do exactly what they told you. Contact your provider and let them know. Also If it is not your account it could be possably closed or locked to secure no spending. You can read or remove your paypal account to. Are you tring to get the points from your XBOX
    or from the computer? Laslt, I'll give you a website that might help.
    support.xbox.com/.../change-xbox-live-payment-option
    I hope I helped and BYE.
  9. CHERRIORS Win User

    Mod's for minecraft xbox 360 edition

    you cant without getting banned cant help and if their were they be patched anyway so no point in trying.
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Cant get points

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