cant get on xbox to security info change?

Discus and support cant get on xbox to security info change? in XBoX on Consoles to solve the problem; it said it would not affect my ability to use xbox live :( so when i log in on xbox one i get a pop up saying "Did you request a security info... Discussion in 'XBoX on Consoles' started by Brit W, Dec 19, 2023.

  1. Brit W
    Brit W Guest

    cant get on xbox to security info change?


    it said it would not affect my ability to use xbox live cant get on xbox to security info change? :(

    so when i log in on xbox one i get a pop up saying "Did you request a security info change?" and yes i did due to the phone numberl no longer existing so the backup phone number i had on my account no longer exists

    so obviously i click "yes this was me"

    then i get a page saying click next to continue using your xbox one

    i click next and then it reverts back to the original page asking if i requested a security info change

    has anyone any experience of this?

    incredibly frustrated now

    regards

    :)
     
    Brit W, Dec 19, 2023
    #1
  2. Darhyl Amizola Win User

    cant get on xbox to security info change?

    Hi Brit! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account.

    It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

    I've also encountered the same issue before and other gamers as well. Since you do not have access to your old security info, you won't be able to cancel the security information change.

    I'm afraid you will need to wait 30 days of security lockdown to complete the security info change process in order to use your account.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. I BE GH0ST Win User

    cant get on xbox due to security info change?

    What did he do? I'm having the same issue.
  4. AwesomeRens Win User

    cant get on xbox due to security info change?

    It´s all fine again. =) thanks for the answer!
  5. maxen Win User

    cant get on xbox due to security info change?

    Log in at https://account.live.com and see if the issue can be resolved from there. Try adding a new backup email and that could possibly help.
  6. Mister Quimby Win User

    cant get on xbox due to security info change?

    Hey there I BE GH0ST!

    Please go ahead and create a new thread if you haven't already. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
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