Can’t get my old Fortnite acc back

Hello Valter,

Thank you for posting in Microsoft Community.

I'm sorry to hear that you can't access your old Fortnite account. I understand that you have invested a lot of time and money on your skins and you want to get them back. Unfortunately, we at Microsoft Community don't have the authority to reset your email and password for your Fortnite account as we only have limited tools here. This is specifically handled by the game developer of Fortnite which is Epic Support. What we highly suggest is to contact them, so they help you recover your Fortnite account.

You can find their contact information here: Epic Games Support.

I hope they can help you recover your account the soonest possible and enjoy your game. If you have any other questions or issues, please let me know. Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator

What the heck fortnite took out stuff off my fortnite acc tell them to give it back I paid with my money!!

if i redownload my acc,will my dates still be there or will they delete for exemple my fortnite acc and skins

No, I did not get my vbucks because my fortnite acc is not connected to my Xbox. My vbucks went to my xbox account but i don't have an xbox account with fortnite. I don't have a fortnite on my xbox.

I lost the password to my old account and have no way of getting my old account back as I lost my password and can’t get it back.