cant get into xbox account on PC

collinwilliams3 · Aug 30, 2022

so a buddy of mine is trying to sign into his xbox account on PC so he can use his gamepass on it , same email password everything. but when he logs in it made him basically like a new account and didnt sign into his xbox account. like had new profile pic and everything and it was his gamer tag but it added like a # and some numbers after. i have tried like googling if anybody else is having the issue and cant find anything. so it basically just signed him into some weird account and not his current xbox acccount.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this collinwilliams3

Please ask your friend to sign in with his account here:

https://account.microsoft.com/profile

And here:

https://account.xbox.com/en-us/spashell

Is he able to see the correct gamertag?

Also, ask him to sign in his account on a different PC/Device to see how it goes. This helps us to isolate a bit more the issue

Let me know the resolution

Le0sDen

cant be signed in to a windows pc game and xbox live console with same account.

so i cant play a movie or music or a game. xbox is useless when playing aoe online. unless i make another account and buy more live time. and it seems so far i cant unlink the aoe online account.

i gess u would need to play window games pc to under stand.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Stephanie

If you try to sign in with your account using your phone here
https://account.microsoft.com/profile
The same happens?

If yes, I can advise you in this case filling the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team

https://account.live.com/acsr

But before that, you could try other alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Kathy A.

Hello enzo lombardi1988,

We are glad that this issue is already resolved.

If you have time, you may share the resolution here as well for the others to learn from it.

We appreciate your time posting.

Have a great day!

Regards,

enzo lombardi1988

I figured it out yesterday after I posted this on reddit multiple people had the same problem

cant get into xbox account on PC