Cant get free one month game pass since my reward account is not detected by the system

got an email from *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** stating that im eligible for a free one month game pass. but clicking on that link takes me to https://account.microsoft.com/rewards/unsupported. contacted xbox
live customer support and they said the system cant detect my reward account even though im a rewards member since 20/04/14. they told me to post here. i sent them screenshots of the email and rewards account MyRewards page. i also have the reference no of
the chat if needed. i think there is something horribly wrong with my account as the system on customer support side cant detect it. pls help me not just to get the free game pass but also to resolve this account issue.

:)

 

joined rewards did not recieve free game pass

i joined xbox rewards to get 1 month free game pass i clicked on claim 1 month free game pass nothing happened i check my email and no confirmation order i. checked my memberships no free month pass i went back to reward to try again and its not showing
i contact ms support heres the id number 1417490456 they asked me to contact you please help

 

Game pass issue

Hello. When I purchased my Scorpio (Xbox one x) launch day system (pre order) it came with a months free Game pass card. I decided to wait to use it as no games really interested me with regards to exclusives as Xbox is limited here compared to my PS4 Pro.
However I joined the reward scheme and got a months free Game pass to play some older games from the 360 list.

This ran out after a month. Now a few months later I decided to use my free months pass tgat came with my Xbox One X and I get declined when inputting the code due to it being offered to owners who have not activated a free Game Pass previously. I find that's
taking the piss. I am getting punished for using something I have rights to use.

Thank you!

Dave

 

The free month game pass offer is a Microsoft Rewards program offer, not an Xbox Rewards program offer. It's for signing up to that program. You would need to contact their customer support for assistance. https://support.microsoft.com/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=m...

 

ok looks like the customer support mixed up the two accounts. ill try microsoft support