Can't get back Halo MCC after factory reset Xbox 1

hsu bing · Nov 29, 2021

After I did a factory reset on my Xbox 1, I was able to install back most of my games except for Halo MCC. I tried all the accounts but there was no ready to install button and only the purchase option. I had bought the old 2014 version of the MCC with only Halo 1-4 but now I cant get it back? How am I supposed to get it back because the old version doesnt seem to be on the game store anymore, only the XS one which I cant install. None of the games I had were in the ready to install box and I had to manually search for them in the store to install them back, is it because the old MCC is no longer in the store?

:)

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

If you purchased the game from the Microsoft Store, it will appear in your purchase history. I recommend looking through the purchase history of all your accounts.
https://account.microsoft.com/billing/orders/

If you purchased the game on disc, you need the disc to install and play the game.

Even though the game or version can be removed from the store, anyone who has previously purchased the game can install it.

bryan 1

Thanks for replying! I looked through the purchase history of all of the accounts but I cant seem to find it? In all my accounts the games have never appeared in the ready to install box and I had to look for the games manually in the store to reinstall them so I cant tell whether which account can install the game.

Francia J.

Hi Bryan, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please make sure to check your license for the game by signing in to https://account.microsoft.com/billing/orders, we need to find the order for the game in that way we can proceed to validate your license.

Make sure to perform powercycle as well to re-sync your data.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

bryan 1

Thanks for replying! I checked the order history on all of my accounts and all the games other than Halo MCC have appeared. I can try this powercycle thing but will it reset all the data and games inside?

Francia J.

I appreciate the update. If the order for the HALO MCC is not showing up it may mean that it's on a different account. You may have played it through Home Xbox sharing or it's on a physical disc game. Without the transaction for the game, we can't validate the ownership.

Oh, and the power cycle will not reset or delete any of your game files.

Can't get back Halo MCC after factory reset Xbox 1