Can't find shipping label for warranty

Hi Unknown2093 ,



Thank you for posting to the Microsoft community.

Based on the description, it appears that you need help in regard to your shipping label.

Before anything else, let me ask you the following questions below so that I fully understand the problem.

. Have you tried contacting live support?

I would suggest to reach out live support for this for them to create and give you a shipping label for your elite s2 controller service order, since they have the told to do that for you.

You may click the link below on how to contact Xbox support:

Contact us | Xbox Support

Thank you for understanding

Truly Yours,

Fatima

Microsoft Moderator

Follow the instructions for printing a shipping label at the link below

support.xbox.com/.../warranty-faq

NOTE: you will have to scroll down the page until you find them.

Hey Tstier!

Thanks for reaching out to Xbox forums support...

When you called in the 4 times to speak to customer support... Did they confirm to you the email address that the shipping label Is being sent in to you? It usually take no more than 48 hours to receive the shipping label. Are you 100% sure you're checking
the correct email mailbox for the shipping label?

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and confirm to you where the email is being sent.




As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Hi, Rfurt!

Paul here from Xbox Forums team here to assist with the issue. I understand that the shipping label can't be printed right now. Is Here is a link on

Help with your existing repair order. What I personally would recommend to do as far as printing the shipping label is if there is a local library or friends house that the shipping label can be printed at I'd swing by and attempt to print it.

Happy Gaming!

Paul from Xbox Forums Team

Shipping labels are what you need to send anything unless you plan on paying for the shipping

shipping labels allow the company to give you the ability to return anything

thats from the ms store however there is an more immediate solution contact the publisher and ask for a disk replacement under the 90day disk warranty