Can't find purchased movies on series x dashboard

SeanCastillo · Mar 6, 2021

I recently purchased a collection of movies that was on sale with game pass ultimate, on my series x. Now i can't find those movies anywhere within the series x dashboard. I received a payment/purchase confirmation email, and i can even see the films listed in my order history. When i navigate to the film collection in the microsoft store, it tells me I've already purchased them and to find them in 'my games and apps' or 'my library'. The films are not in the games and apps, and there is no library app that I'm seeing. Ive restarted the console multiple times. Its been two days now.

:)

SeanCastillo

Wow I feel dumb. Thanks a bunch!

XBF Zineb F

Hello there @SeanCastillo, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

StuartATrueRed

You need to download the films & TV app on your Xbox. Then start the app, and your movies should show up for you to watch. https://www.microsoft.com/en-gb/p/films-tv/9wzdncrfj3p2?activetab=pivot:overviewtab

Don8591

I can't find one designed for series x controller. They are all for xbox one controller and don't fit series x controller properly.

mohamadhakimi1

In iran finding xbox series x discs game is so hard and rarely you can find discs. The xbox 1 discs is alot. But series x discs u can't find. I don't know why?

Can't find purchased movies on series x dashboard