Can't find purchase history for music videos bought before groove music was the music app

Discus and support Can't find purchase history for music videos bought before groove music was the music app in XBoX Games and Apps to solve the problem; I have been at this for days now and can't nobody can seem to figure this out but I have purchases of 32 music videos that can't be played and Xbox... Discussion in 'XBoX Games and Apps' started by jaydizz216cwb, Dec 31, 2015.

  1. Can't find purchase history for music videos bought before groove music was the music app


    I have been at this for days now and can't nobody can seem to figure this out but I have purchases of 32 music videos that can't be played and Xbox agents can't find the purchase history for them so I can either be refunded or get my music to play can
    anyone give me a helping hand with this please

    :)
     
    jaydizz216cwb, Dec 31, 2015
    #1
  2. n4m33ss0n3
    n4m33ss0n3 Guest
    Music player doesn't offer getting new songs via Xbox music

    Hello,

    I still can't find a way how to purchase music via Xbox music nor videos via Xbox video. Xbox music doesn't even show up in the music player and Xbox video tells me that it's unavailable in my region. What is my region? I'm from Czech Republic - aka European
    Union. In the music player I see just my collection of music I copied there from my PC, history, new and apps. I can't see Xbox music in app store. Any suggestions?
     
    n4m33ss0n3, Dec 31, 2015
    #2
  3. pwal70
    pwal70 Guest
    Groove music

    groove music app has updated but now I can not access music videos. is any one else having this issue. if so is there a fix or have I just paid 12months subscription for music pass to access music videos for nothing???
     
    pwal70, Dec 31, 2015
    #3
  4. XBF Diego M Win User

    Forza Horizon 3 Groove Music Playlist not working

    Hi Ackis,

    On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it. The app is still updated and you can still play purchased music that
    you were able to download from the service before 12/31/17.

    "We’ll continue to update the Windows 10 Groove Music app for PC, Xbox, and Windows Phone so you can play and manage the music you’ve purchased and downloaded to these devices or uploaded to OneDrive, but the app will no longer stream or play Groove Music
    Pass content."

    https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

    If the playlist was downloaded before 12/31/17 then I don't see why it wouldn't still work on Forza Horizon 3. Forza Support will have more information on this if they did in fact remove this feature from the game once the service of Groove Music was discontinued.
  5. Mister Maka Win User

    Xbox One and the New Groove Music Update 08-18-2016 Where are my Music Videos??!!

    Hey there Finchmizster.

    Unfortunately there isn't currently an option to view music videos in the Xbox One Groove Music App. You should still have access to all of your music still. If you have any questions or concerns on purchases please reach out to
    Groove Support.
  6. addictgaming360 Win User

    Background music for xbox one 2019 does not work

    I have done all those before anyone comment anything.

    When you click a app, you get prompt for a update of that app. Before the update I had no problem including groove.

    So with groove music. When I uninstall the app. Installed the groove music the background music ( clicking the app from the guide button worked) closed out the app, clicked the groove music app you get a (what's new in groove) then when you click the app
    from the guide button which just stops working.

    When I mention the background music does not work. <-- it means I go to iheartradio select music go to a game and the music stops.

    I won't do a factory reset. As I know it won't work. So does anyone have that issue? As have you even tried.
  7. Fl0ydPinkert0n Win User

    Xbox One - Background Audio (Media Player,VLC,Groove Music)

    There are other apps that support background music besides Spotify though.

    According to this site, VLC, Groove, iheartradio, and Pandora support the feature. Additionally, there is the Simple Background Music Player app that lets allows for playback from USB devices.

    That app plays audio files in both M4A and MP4 formats, in addition to MP3, WMA, and FLAC.

    https://news.xbox.com/2016/08/30/getting-started-background-music-xbox-one/

    https://www.windowscentral.com/simple-background-music-player-app-xbox-one-adds-more-languages-and-formats

    In regards to Groove, it doesn't sound like you can stream anymore.

    "We’ll continue to update the Windows 10 Groove Music apps for PC, Xbox, and Windows Phone so you can play your purchased music. On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If
    your purchased music was downloaded, you’ll still be able to listen to it."

    https://support.microsoft.com/help/4046109/groove-music-and-spotify-faq
  8. XBF Brad A Win User

    Ecouter ma musique en DLNA sur Xbox One [Translation-Play my music in DLNA on Xbox one]

    Hi Florian,

    Thanks for coming to the forums with your questions. Have you checked Spotify to see if your music is there also? When all this occurred some music was moved to spotify. You can view the entire guide here for

    Groove music and spotify
    .

    All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and
    that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

    Try the Spotify app and let us know.

    Thanks,

    Brad
Thema:

Can't find purchase history for music videos bought before groove music was the music app

Loading...
  1. Can't find purchase history for music videos bought before groove music was the music app - Similar Threads - Can't find purchase

  2. Xbox party troubleshooting, can't find the answer

    in XboX Insiders
    Xbox party troubleshooting, can't find the answer: Hello I have this issue when I'm with my mates in an Xbox party, some times my icon on the group turns grey, and I stop hearing them, I still can see that they are talking on the right bottom, if...
  3. Can't find the latest delta osu file version 26100.5713.250901-2200

    in XboX Insiders
    Can't find the latest delta osu file version 26100.5713.250901-2200: i was replacing my hdd in my xbox one s digital edition but i can't install the osu update because it was running delta os and this file isn't delta UPDATE: An AI said that i need to wait until a...
  4. I need a receipt for purchase on 25/1/25 can't find it anywhere

    in XBoX on Consoles
    I need a receipt for purchase on 25/1/25 can't find it anywhere: I need a receipt for purchase on the 25/1/25. Can't find it anywhere. Help ba6886aa-a82b-4192-a561-c26e9d19231e
  5. I purchased Sea of Thieves back in 2022 but now I can't find the copy.

    in XBoX Games and Apps
    I purchased Sea of Thieves back in 2022 but now I can't find the copy.: I could find the purchase in my history but it did say I paid 0,00 for it. Maybe it was a special offer? I do have a sea of thieves account when I go to their website but no game it attached to...
  6. I purchased a kingpin pickaxe in mincraft prisons for $19.95 and I can't find it anywhere....

    in XBoX Games and Apps
    I purchased a kingpin pickaxe in mincraft prisons for $19.95 and I can't find it anywhere....: I purchased the pickaxe in the market place, and the money is out of my account. But I cannot find it in my inventory or anything. Can someone help? 2441f0e3-5bcd-4b55-bbc1-1e61ee2b91da
  7. I can't find an old purchase in my history

    in XBoX Games and Apps
    I can't find an old purchase in my history: I purchased a game from the Microsoft store several years ago. Recently I had to restore my computer to factory setting because of problems. I wanted to download the game but it's not in my...
  8. Can't find digital games I purchased??

    in XBoX Games and Apps
    Can't find digital games I purchased??: I purchased digital games MK 11 and Cuphead. Now unable to find them on my account anywhere. 4004a2a3-ebad-4793-bfd2-82d221039dc9
  9. New machine need to install old minecraft version which I purchased in 2021. I can't find a...

    in XBoX Games and Apps
    New machine need to install old minecraft version which I purchased in 2021. I can't find a...: [img] I lost my pc which has minecraft installed which i purchased in 2021. Now I want to install the same product in the new laptop. In order history even though I can see the purchase, I cannot...
  10. Just purchased the fortnite summer bundle $15 and can't find my skins?? Please help

    in XBoX Games and Apps
    Just purchased the fortnite summer bundle $15 and can't find my skins?? Please help: Help! I have put money in the wallet for my kids used gift cards & today purchased the fortnite summer bundle...$40 gift cards never showed up...$20 in the wallet never showed up & now the $15 I...