Can't find my parent account for xbox live

Hi i can't find the parent account for my account meaning almost everything is locked out on my game.

:)

 

Parent's email doesn't work...

Settings/Parental Controls? Is this menu in the XBOX? I can't find it anywhere... I don't have an XBOX console, i use this account to play games that require an account "Games For Windows Live"... Should i ask moderators to change manually my parental email?

 

Can't access account because parent account is lost

My brother can no longer access Xbox Live. He is under age so he has a parent account attached to his Xbox Live gamertag. After microsoft changed the Xbox Live terms of service he needs this parent account to accept the new ToS so he can use Live. The
problem is, no one has used the parent account in a long time and we forgot the password. And we can't recover the password because the alternate e-mail for this parent account is an even older address that doesn't even exist anymore. And because the parent
account is so old we have no chance of being able to remember enough information to fill out the password recovery form. Ergo, my brother can't use Xbox Live.
We either need to find the password for the parent account or, preferably, change the parent account attached to his gamertag.

 

Hello Pahan,

We would like to clarify that the issue consists of not having the parent account on the console, so there is no way to approve access for the child account.

In this case, our best suggestion would be to try as best as possible to remember the information used to sign into that specific parent account, and if this is not possible it would be best to reach out to our
customer support team to further investigate into the matter.

This recommendation is based on the forums community not carrying the tools for reviewing the account.

We hope this information helps and if further assistance is needed, feel free to reply.

Best wishes!