can´t enter main menu of Minecraft Dungeons

Hi LordFarkus,

Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you are still having issue by posting a reply.



Kind regards,

Hi LordFarkus,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you were having issue playing Minecraft. Let us check on this together so you will get back to gaming.

To isolate your issue, we will be asking for few questions.

1. Just to confirm, are you referring to Minecraft Dungeons Ultimate DLC Bundle?
   
2. We noticed that you have tag this thread on Xbox on Windows, may we also confirm if you are playing in PC?
   
3. When did this issue happen? Was there a recent Windows update or new application installed on your device?
   
4. If any case, you are about to begin playing Minecraft when this empty prompt appeared this might mean that you are asked to signed in. Can you please confirm if you are signed in on Microsoft Store and Xbox apps with the same account you have purchased the game?
   
5. Do you have any antivirus, antimalware, VPN, firewall and PC Optimizer? Can you please turn off or disable them when you are about to start the game?
   

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Lathan. My name is Kyle and I'm an independent advisor.

When you launch Minecraft Dungeons for the first time, you are prompted to log in to a Microsoft Account. This can also be done from the game's settings menu, by selecting "Configure Online Play"

For more help with Minecraft Dungeons and other Minecraft games, please contact Minecraft Support: https://help.minecraft.net/hc/request/new

Hello Pine531gamer,

Thank you for contacting the Xbox Support forums. I understand that you have a modified Minecraft main menu and are seeing errors when the menu is up. Unfortunately, we are unable to assist with custom content. If you feel as though there may be an issue with the base game, please feel free to respond back to this thread or contact Minecraft Support directly if you feel as though it may be an account error.

You may also be able to find success connecting yourself directly with the Minecraft Community.

Thank you,

-Tali

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

To answer your inquiry according to the game developer Mojang:

"At the launch of Minecraft Dungeons, there was an issue that would wipe all save data in the game. With the release of the 1.2.0.0 hotfix, we fixed the data loss issues that were occurring on the Windows version of Minecraft Dungeons. If you were affected by this issue and lost your character’s progress, we want you to have the opportunity to download a built-up character so you don’t have to start over completely. This article explains how to download and install the character save file. "

Character Stats:

Level 36 / Power 35

All main missions unlocked on default difficulty

Ample gear and artifacts to get you back into the fight

(You can download minecraft-dungeons-save-level-36.zip it here on this link

https://help.minecraft.net/hc/en-us/articles/36...

Note: This save file can only be used on Windows PCs.

How to Install the Character

Download ”minecraft-dungeons-save-level-36.zip” to your computer using the link above.

Open the file and find 'BE5B6CA641B5286EC2696FADBC7DC63C.dat' in the folders.

Open the Start menu, enter Run and then click Open.

In the text field, enter %HOMEPATH%\Saved Games\Mojang Studios\Dungeons and then click OK.

Locate a folder named with a 16-digit number (E.g., 2612325419657064). Open this folder, and then open the Characters folder.

Copy 'BE5B6CA641B5286EC2696FADBC7DC63C.dat' into the folder.

IMPORTANT Do not delete or modify any of the other files in this folder; this could result in losing saved data.

mceclip1.png

Open Minecraft Dungeons. On the main menu, press Switch Hero and scroll to find the new character. Press Select to choose the character.

If you have further inquiries, you can contact Mojang here on this links:

https://feedback.minecraft.net/hc/en-us/request... or https://help.minecraft.net/hc/en-us/request/new...

Thank you for your time. I hope you have a great day!

Reference link: https://help.minecraft.net/hc/en-us/articles/36...