Can't edit my bio online?

Discus and support Can't edit my bio online? in XBoX Accessibility to solve the problem; https://account.xbox.com/CustomizeProfile Normally on the above link, I'm able to edit my bio, location etc. but the option has randomly disappeared... Discussion in 'XBoX Accessibility' started by AtomicToast15, Jan 13, 2023.

  1. Can't edit my bio online?


    https://account.xbox.com/CustomizeProfile

    Normally on the above link, I'm able to edit my bio, location etc. but the option has randomly disappeared from me for some reason. I tested on an alternate account I have, and I do have the ability to on that account, but not my main one.

    :)
     
    AtomicToast15, Jan 13, 2023
    #1
  2. Glenn Rue Win User

    Can't edit my bio online?

    Good day, AtomicToast15.

    My apologies for the late reply, I had to bring this up with our internal support team and they only got back to me today. So, they a few things for you to try:

    1) Have attempted to change the again today and see if it works?

    2) Did you check the privacy settings using the http://account.xbox.com/settings link? Photo below for reference.


    [​IMG]


    3) If the issue is still not resolved after that, you have to try the suggestions from our Change the personal details on your Microsoft account guide.

    Best Regards,

  3. Glenn Rue Win User

    Can't edit my bio online?

    Good evening, AtomicToast15.



    Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.



    We understand that you cannot edit anything on the https://account.xbox.com/CustomizeProfile link. However, using an alternate account everything seems to be fine.

    So, when it comes to account-related issues it mostly involves self-help articles and automated tools. So, if an article or tool does not work for you it's possible that there's an underlying issue that we might need to address first. Hence, let us work together as a team to get to the bottom of this issue of yours.



    To better assist you though I need to ask:



    1) Are you accessing the link using the Microsoft Edge app on your Xbox device?



    2) Have you tried using a different device to access the link and see if the same issue occurs?



    3) From the device you’re having this issue, can you tell me if you’re getting all green checkmarks when visiting both links?

    https://support.xbox.com/en-US/xbox-live-status

    https://portal.office.com/ServiceStatus



    Hope to hear from you soon.



    Respectfully,





    Forum Moderator

    Microsoft Community
  4. AtomicToast15 Win User

    Can't edit my bio online?

    Thanks, but none of that worked either.
  5. AtomicToast15 Win User

    Can't edit my bio online?

    1. I've tried accessing through both my PC and Xbox.

    2. Yes

    3. All green except for Skype which is having issues.

    Also the specific error I'm getting is as follows:

    "We are sorry, the page you requested cannot be found.

    The URL may be misspelled or the page you're looking for is no longer available."
  6. Glenn Rue Win User

    Can't edit my bio online?

    Thanks, but none of that worked either.
    Understood, AtomicToast15.

    By the way have you done Solution 2 from the link below? Seeing that this is an issue specific to only one account, we need to look at it from this perspective now.

    https://support.xbox.com/en-US/help...in-security/something-wrong-microsoft-account

    If you have already followed the suggestions from Solution 2 and the issue still persists, it's time to contact an Xbox specialist by phone or chat. They are the only ones who can help you now because they have the expertise and most importantly the specialized tools that can help you with this account issue. Please use the link above. Photo below for reference.


    [​IMG]


    Thanks again for choosing Microsoft! We’re here when you need us.



    Respectfully,



Thema:

Can't edit my bio online?

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